So yesterday, at the suggestion of the loan underwriter, I contacted the title company to see if they had had any progress in getting US Bank off their collective butts about this old second.
Turns out, miracle of miracles, they had. They had statements of payment for the old $295, which would get rolled into the new loan. Huzzah. All is well.
Margie was pleased by that, but she noted that we should not have to pay that money, if it was for the early closure of the first line of credit, since it was all an internal US Bank transaction to open up a new second mortgage. So she called US Bank, for the fifth time.
And, miracle of miracles, she got someone who could figure it out. Turns out it wasn’t an early closure fee. When US Bank paid off the old second mortage (which they owned) from the proceeds of the new one (which they owned), they only paid off the principle payment for that month; the interest had not been calculated yet, and rang in at the end of the month at $100. Which then sat there and accrued interest itself for a few years.
And, according to the fellow Margie talked to, the reason they didn’t tell us about it? It was an installment loan, so they don’t send out mailings on it …
“So you can fix this?”
Well, no, the Mighty Central Computers of US Bank couldn’t fix it. It could only be fixed at the branch where we did the new second. Huh?
So we trundled down there this morning, which wasn’t too bad a thing, since they were very nice last time we were in. And they were nice this time, too.
Except they couldn’t close it down, either. Not today at least. The local loan manager is going to follow up on it and get it taken care of Monday. And, since we know her, I actually believe it.
She was able to shed even a bit more dim light on the “Why were we never told?” question. Seems the system didn’t register the payoff of the old line of credit as a payoff, but as an early repayment. By its thinking, we were all paid up on it until 2008, so, happy as a clam, it never thought about sending us a reminder statement …
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What people need to realize is that NO institution is perfect. Customer service is a frustrating job (talking to you idiots all day that dont even know your OWN FUCKING acct number) And that not ALL employees have all the answers to ALL banking questons. There is a certian turnover rate, resulting in inexperience among tellers and baseline CS reps. However, common sence would have the customer contact directly a sup, or manager, when dealing with unusual circumstances. Margie dosent appear to be the brightest bulb in the box, and it shouldnt take long to realize that its not the young tellers just trying to do their job, and give what seems to them to be a reasonable explanation of thngs, but the customer herself for not eliminating the middleman and going to a manager for things of that nature. ALL banks have mergers, and ALL mergers create new and unusual circumstances. When something out of the ordinary happens, and it will in life, ALL aspects of life, it may take more time and patience to figure out what it IS. And that is what we try to do. Al matters finally DO get resolved but it is a large corp. where as there are MANY departments, and locations. Have you ANY idea HOW MUCH there is to know about banking? Im switching my major in college, (you know school after high school, which i doubt anyone reading this has strived for) to banking becasue there is SO much to know. And it stands to reason that only an idiot would look to the first level of customer service for answers that are under an unusual pretense. If i went to a tattoo parlor and there was some young tattoo artist, Id be a little leary of having him do some complicated work on me and THAT ladies, and gentlemen is COMMON SENSE. And that common sence keeps me smarter, happier, and more well of than the rest of you idiots. In life you will encounter obsitacles that are different than the usual ones, and that is unavaiodable. Accept it, and grow up and stop trying to blame everyone else for your shortcomings.
USBank_employee@yahoo.com
So, let’s see if I have this right:
Is that about right?
I’d be much more sanguine about somebody referring to others as morons if he seemed to understand the basics of his native language. He indicates that his education is superior to others’, but spelling, punctuation, and grammar all seem to be well beyond his grasp.
Furthermore, for somebody who claims to be happier, as well as smarter, than everybody else, he seems awfully vitriolic. Most happy people see no need to spew bile with such wanton abandon. (By the way, JJ, use of the word “other” indicates that you group yourself in with the morons. Basic high school English teaches rules of the language like that, you know.)
One certainly wonders how he ever got into the customer service line, with his attitude toward others. If all US Bank representatives are this disrespectful, it’s little wonder they have such a large aggregation of vociferous detractors.
No, I’m afraid his credibility has plummeted well into the abyss.
Let’s just hope he never breeds.
Very well said Avocet!!!!!!!!!! You read my mind. Keep up the good work!
I am pretty sure I spoke to “usbank_employee” on the phone.
USbank completly SUCKS. I had the misfortune of taking out a home loan with them earlier this year.
I was cheated.
I was harrassed.
I was lied to.
They held money they shouldn’t have.
It was the worst financial exprience of my life.
I warn everyone I can as to how horrid they are.