So I’m calling the Kaiser appointment line to schedule a couple of appointments, and the little automated voice asked me to key in my Kaiser ID number on my touch-tone phone so that the info will be available for the appointment folks to pull up automatically.<\/p>\n
And I do it, while smiling and shaking my head, knowing that every other system I’ve dialed into over the past year that asked for this same info still started off with Mr. or Ms. Phone Service Person asking me, “Can I have your [ID\/credit card\/account] number, please?”<\/p>\n
But … wonder of wonders … this conversation started off with Ms. Phone Service Person asking me, “Mr. Hill?” The technology actually worked! It was used! Effectively! Helpfully! Conveniently!<\/i><\/p>\n
Makes me feel good about being in IT.<\/p>\n","protected":false},"excerpt":{"rendered":"
So I’m calling the Kaiser appointment line to schedule a couple of appointments, and the little automated voice asked me to key in my Kaiser ID number on my touch-tone…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4],"tags":[],"class_list":["post-1252","post","type-post","status-publish","format-standard","hentry","category-personal"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":1458,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/01\/02\/hot_blooded_che.html","url_meta":{"origin":1252,"position":0},"title":"Hot blooded (check it and see)","author":"***Dave","date":"Wed 2-Jan-02 8:50am","format":false,"excerpt":"Well, Katherine had a low-grade fever last night. This morning it was much higher. Though some kiddy-Advil has brought it down a bit (and turned her from Lethargic Lass to...","rel":"","context":"In "Health"","block_context":{"text":"Health","link":"https:\/\/hill-kleerup.org\/blog\/category\/health"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4745,"url":"https:\/\/hill-kleerup.org\/blog\/2004\/01\/14\/note_to_self_3.html","url_meta":{"origin":1252,"position":1},"title":"Note to self","author":"***Dave","date":"Wed 14-Jan-04 9:07am","format":false,"excerpt":"While setting up appointments for phone calls in Outlook is a truly fine idea, and it's great to go to all the detail of identifying a good time in the...","rel":"","context":"In "Job Jollies"","block_context":{"text":"Job Jollies","link":"https:\/\/hill-kleerup.org\/blog\/category\/job-jollies"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11245,"url":"https:\/\/hill-kleerup.org\/blog\/2007\/10\/12\/fairly_fit.html","url_meta":{"origin":1252,"position":2},"title":"Fairly fit","author":"***Dave","date":"Fri 12-Oct-07 3:00pm","format":false,"excerpt":"I think it's incredibly cool that I get my lab tests online from Kaiser the day of the actual going in for the test. Cholesterol-wise, it's a decent, if not...","rel":"","context":"In "Health"","block_context":{"text":"Health","link":"https:\/\/hill-kleerup.org\/blog\/category\/health"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":39818,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/11\/27\/health-care-policy-by-anecdote.html","url_meta":{"origin":1252,"position":3},"title":"Health Care Policy by Anecdote","author":"***Dave","date":"Wed 27-Nov-13 6:38am","format":false,"excerpt":"As ACA critics (largely the GOP and in the media) loudly tout every case (dug into or not) of someone whose experience with getting enrolled in the new system has been sub-par, it's worth calling attention to some cases where it's operating just as intended.\ufeff The Obamacare success stories you\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10190,"url":"https:\/\/hill-kleerup.org\/blog\/2006\/08\/15\/a_distinctly_un.html","url_meta":{"origin":1252,"position":4},"title":"A distinctly un-merry Palm","author":"***Dave","date":"Tue 15-Aug-06 1:30pm","format":false,"excerpt":"So since some time last week, calendar synchronization between my Outlook and my Treo 650 has been failing. 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