a bad idea<\/a>, and is dropping the concept. That was about 5% of Qwest’s total customers, which is an incredibly high complaint rate.<\/p>\n“We have customers upset right now. It’s not worth having them upset,” Nacchio said. He said Qwest, which has 12 million local phone customers in its 14-state region, received calls from about 5 percent of its customers.
\nQwest’s decision means that it won’t share private account information — such as the phone numbers a customer frequently calls — to divisions such as Qwest Wireless or Qwest long distance.
\nNacchio also reiterated that Qwest doesn’t and won’t share private customer account information with third parties. Nacchio acknowledged that Qwest’s initial notice was confusing on the issue.
\n“We did not do a good job of communicating,” Nacchio said. <\/p>\n
Ya think?<\/p>\n","protected":false},"excerpt":{"rendered":"
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The house was originally set up with two lines -- the previous owners had an office set up down in the basement,...","rel":"","context":"In "Hi-Tech"","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3174,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/07\/29\/shocked.html","url_meta":{"origin":1305,"position":4},"title":"Shocked!","author":"***Dave","date":"Mon 29-Jul-02 6:39am","format":false,"excerpt":"I'm shocked, shocked I tell you, to discover that Qwest, the lowest-service, sleaziest-business of the Baby Bells (and, yes, I know they are not technically a Baby Bell, but work...","rel":"","context":"In "Fourth Estate"","block_context":{"text":"Fourth Estate","link":"https:\/\/hill-kleerup.org\/blog\/category\/media\/fourth-estate"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2691,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/05\/16\/those_who_forge.html","url_meta":{"origin":1305,"position":5},"title":"Those who forget the past …","author":"***Dave","date":"Thu 16-May-02 1:50pm","format":false,"excerpt":"Way back in September, we went through a long, tortured process with Qwest Qworst in a vain attempt to get DSL at our house. 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