{"id":13180,"date":"2008-07-01T10:00:06","date_gmt":"2008-07-01T17:00:06","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/2008\/07\/01\/down-home-tech-support.html"},"modified":"2008-07-01T10:00:06","modified_gmt":"2008-07-01T17:00:06","slug":"down_home_tech_support","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2008\/07\/01\/down_home_tech_support.html","title":{"rendered":"Down-home tech support"},"content":{"rendered":"<p>So a couple of weeks back, Jim and Ginger&#8217;s PC went south with a fried motherboard. This wouldn&#8217;t have been the end of the world (since I was coming out in a couple of weeks), save that all the preliminary KOA work was locked up on that machine. Gah!<\/p>\n<p>Well, longish story short, they went out and got a new machine, and got their old hard drive loaded into an external chassis so that they could get their files.<\/p>\n<p>One of the big challenges was that their mail was stuck on the old hard drive in Outlook Express. We got them pointing to their mail account via mail2web.com until I could get out there, but that had some serious limitations.<\/p>\n<p>As of last night, I think I&#8217;ve got them set up for their new path forward.<\/p>\n<p>1. I have them running now in Gmail as their main client, with their legacy domain address routing automagically to Gmail.<\/p>\n<p>2. I got Gmail to see the old Windows Address Book on their old drive, so all of their contacts have been imported in.<\/p>\n<p>3. With a fair number of gyrations, I managed to get the Windows Mail system (yes, they&#8217;re running Vista, alas) to import their old Outlook Express stuff, so they can now see their legacy mail if they need to.<\/p>\n<p>Woot!<\/p>\n<p>I also, in the process, got sick and tired of IE7+Vista, so I loaded up Firefox 3 for them. Yay!<\/p>\n<p>I am, btw, heartily sick of Vista already. There are a few nice, cleaner ways of doing stuff, but a lot of it is huge, heaping piles of pretty, shiny eye candy, with not a lot in the way of functionality to go with it. Still more stuff behind the scenes, with the assumption that most users don&#8217;t need it.<\/p>\n<p>Which may, in fact, be true for some users, but for people with some experience or facility at actually using Windows, it&#8217;s like wading through rainbow cotton candy, which is not &#8230; terribly helpful.<\/p>\n<p>Many other tasks to come, some of which may have to wait to the end of next month when we&#8217;ll be out again, including:<\/p>\n<ol>\n<li> Getting their photo libraries all set up again.<\/li>\n<li> Checking that their iTunes is all set up correctly, too.<\/li>\n<li> Replace the Symantic AV and firewall with something less intrusive and less expensive (currently 50 days left of the trial offer that came with the machine). Likely AVG Free for the AV, firewall TBD.<\/li>\n<li> Replace the MS Office they have on trial, too, most likely with OpenOffice.<\/li>\n<\/ol>\n<p>And several other things that (a) I have scribbled on little pieces of paper, and (b) will make it easier to provide remote tech support. \ud83d\ude42<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So a couple of weeks back, Jim and Ginger&#8217;s PC went south with a fried motherboard. This wouldn&#8217;t have been the end of the world (since I was coming out&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[20,47],"tags":[],"class_list":["post-13180","post","type-post","status-publish","format-standard","hentry","category-hi-tech","category-my-computer"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":12090,"url":"https:\/\/hill-kleerup.org\/blog\/2007\/11\/22\/windows_gmail.html","url_meta":{"origin":13180,"position":0},"title":"Windows Gmail","author":"***Dave","date":"Thu 22-Nov-07 8:34am","format":false,"excerpt":"\"What if Gmail Had Been Designed by Microsoft?\"\u00a0 Yeah, it's about that bad (and funny). I love Gmail.\u00a0There are things I wish it did differently, but by and large it...","rel":"","context":"In &quot;Blogging &amp; Internet&quot;","block_context":{"text":"Blogging &amp; Internet","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12532,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/04\/01\/cool_new_gmail_feature.html","url_meta":{"origin":13180,"position":1},"title":"Cool new GMail feature!","author":"***Dave","date":"Tue 1-Apr-08 6:47am","format":false,"excerpt":"This just got released today -- GMail Custom Time. Now you can send pre-dated e-mail to other folks through GMail. The mail will appear in their mailbox with the earlier...","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17118,"url":"https:\/\/hill-kleerup.org\/blog\/2010\/04\/14\/pondering-the-shift-from-gmail-back-to-outlook-again.html","url_meta":{"origin":13180,"position":2},"title":"Pondering the shift from Gmail back to Outlook (again)","author":"***Dave","date":"Wed 14-Apr-10 3:22pm","format":false,"excerpt":"So last September, I wrote this.\u00a0 Summary -- there are all sorts of conveniences and features I love about using Gmail for my office mail, but the inconveniences and annoyances were such that I was going to change back to Outlook. *sigh* Well, after being talked back into sticking with\u2026","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":15472,"url":"https:\/\/hill-kleerup.org\/blog\/2009\/07\/31\/no-more-on-behalf-of-with-gmail.html","url_meta":{"origin":13180,"position":3},"title":"No more &#8220;on behalf of&#8221; with Gmail","author":"***Dave","date":"Fri 31-Jul-09 12:54pm","format":false,"excerpt":"I've been using Gmail as my home mail client for a while now, and am quite happy with it (discussion available upon request). However, I own my own domain (hill-kleerup.org), and prefer to receive and send mail through that, so\u00a0that I am not tied to any particular mail vendor or\u2026","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2009\/07\/gmail-logo.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":9779,"url":"https:\/\/hill-kleerup.org\/blog\/2006\/11\/04\/thunderbird_to_gmail.html","url_meta":{"origin":13180,"position":4},"title":"Thunderbird to GMail  &#8230;","author":"***Dave","date":"Sat 4-Nov-06 5:14pm","format":false,"excerpt":"... to Chance. (Sorry. Old joke.) Okay, so I'm really dedicated to the idea of getting my Thunderbird e-mail into GMail, so that I have that funky Google search access...","rel":"","context":"In &quot;My Computer&quot;","block_context":{"text":"My Computer","link":"https:\/\/hill-kleerup.org\/blog\/category\/my-computer"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":15680,"url":"https:\/\/hill-kleerup.org\/blog\/2009\/09\/01\/oh-noez-gmail-iz-down.html","url_meta":{"origin":13180,"position":5},"title":"OH NOEZ GMAIL IZ DOWN!","author":"***Dave","date":"Tue 1-Sep-09 5:03pm","format":false,"excerpt":"Okay, so I was as inconvenienced as anyone else during the GMail outage today, being part of our corporate GMail pilot. It had been on-off flaky during the day, then at 2 p.m. local time, just as a phone conference was starting up and I needed to open the PowerPoint\u2026","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2009\/07\/gmail-logo.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/13180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=13180"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/13180\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=13180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=13180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=13180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}