{"id":136488,"date":"2018-05-18T16:48:19","date_gmt":"2018-05-18T22:48:19","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/?p=136488"},"modified":"2018-05-26T17:23:19","modified_gmt":"2018-05-26T23:23:19","slug":"moderating-online-groups-is-difficult-and-ambiguous","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2018\/05\/18\/moderating-online-groups-is-difficult-and-ambiguous.html","title":{"rendered":"Moderating online groups is difficult and ambiguous"},"content":{"rendered":"

An interesting look at how difficult and time-consuming it is to keep online social media platforms clean and productive<\/a>.<\/p>\n

The most important aspect is the ambiguity in doing so. As part of an exercise at a conference on the subject, groups were presented with moderation situations and asked to vote on how best to proceed.<\/p>\n

Obviously, many of the examples we chose were designed to be challenging (many based on real situations). But the process was useful and instructive. With each question there were four potential actions that the “trust & safety” team could take and on every single example at least one person chose each option. In other words, even when there was a pretty strong agreement on the course of action to take, there was still at least some disagreement.<\/p>\n

Now, imagine (1) having to do that at scale, with hundreds, thousands, hundreds of thousands or even millions of pieces of “flagged” content showing up, (2) having to do it when you’re not someone who is so interested in content moderation that you spent an entire day at a content moderation summit, and (3) having to do it quickly where there are trade-offs and consequences to each choice — including possible legal liability — and no matter which option you make, someone (or perhaps lots of someones) are going to get very upset.<\/p><\/blockquote>\n

I’ve been a moderator and leader in a gaming group, and in a political \/ ideology listserv, and, yeah, it’s time-consuming and thankless and full of second-guessing (not least of which by oneself).<\/p>\n

Heck, we’re all of us moderators in the conversations we start in our own online media of choice — judging when someone commenting is merely expressing a dissenting opinion shading into their being a troll who’s trying to stir up trouble (or, in-between, someone who’s honest about their opinion but corrosive to community and conversation).<\/p>\n

But it’s a responsibility for any organization that supports a social media platform, and for anyone who creates content there. Like life, defining and enforcing the balance between order and chaos is a necessity.<\/p>\n

<\/a><\/div>\n
<\/div>\n

View on Google+<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

An interesting look at how difficult and time-consuming it is to keep online social media platforms clean and productive. The most important aspect is the ambiguity in doing so. As part of an exercise at a conference on the subject, groups were presented with moderation situations and asked to vote on how best to proceed. … Continue reading “Moderating online groups is difficult and ambiguous”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":136489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[106,3,358],"tags":[],"class_list":["post-136488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-plusposts","category-blogging","category-poor-citizenship"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2018\/05\/xkcd+someone+is+wrong+on+the+internet+duty_calls.pngimgmax=660.png","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":12613,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/03\/11\/sex_and_religion.html","url_meta":{"origin":136488,"position":0},"title":"Sex and Religion","author":"***Dave","date":"Tue 11-Mar-08 5:16pm","format":false,"excerpt":"Doyce points to an article on a broad survey of how different religions (in the case of Christianity, some of the larger denominations) feel about various sexual\/conjugal issues.\u00a0 It's interesting...","rel":"","context":"In "Religion"","block_context":{"text":"Religion","link":"https:\/\/hill-kleerup.org\/blog\/category\/religion"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":30296,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/09\/21\/libyan-groups-take-action-against-violent-militias.html","url_meta":{"origin":136488,"position":1},"title":"Libyan groups take action against violent militias","author":"***Dave","date":"Fri 21-Sep-12 11:38pm","format":false,"excerpt":"It's difficult to tell in these sorts of circumstances who's really acting against whom and why -- but it seems somewhat encouraging that there are folks protesting (and acting) directly against some of the radical Islamist militias in Libya that are responsible for some of the recent anti-American violence there.Painting\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":25510,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/01\/17\/i-find-your-offended-offense-to-be-offensive.html","url_meta":{"origin":136488,"position":2},"title":"I find your offended offense to be offensive","author":"***Dave","date":"Tue 17-Jan-12 5:10pm","format":false,"excerpt":"While politeness might cause me to not take actions that unnecessarily cause offense, ultimately there is no \"right\" to not be offended, nor should there be. 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