{"id":160985,"date":"2026-02-15T15:24:17","date_gmt":"2026-02-15T22:24:17","guid":{"rendered":"https:\/\/hill-kleerup.org\/blog\/?p=160985"},"modified":"2026-02-15T15:24:17","modified_gmt":"2026-02-15T22:24:17","slug":"i-tech-support","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2026\/02\/15\/i-tech-support.html","title":{"rendered":"I, Tech Support"},"content":{"rendered":"<p>An old colleague of mine once said, regarding task assignments around the office, &#8220;Be careful what you touch &#8212; it might stick.&#8221;<\/p>\n<p>So between, oh, 1991-1994, I did PC tech support for my employer.\u00a0 In the years following &#8212; say to about 2001, I was a manager of local office IT, so I still got involved (far more than I ever wanted, at times) with hands-on PC work:\u00a0 cracking cases, upgrading hardware, installing OSs and other software, dealing with networking and server stuff &#8212; nothing with a certificate or degree or classwork, just doing stuff and asking dumb questions and learning how to look information up.<\/p>\n<figure id=\"attachment_160989\" aria-describedby=\"caption-attachment-160989\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-160989\" src=\"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s-650x434.jpg\" alt=\"1990s computer\" width=\"650\" height=\"434\" srcset=\"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s-650x434.jpg 650w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s-300x200.jpg 300w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s-150x100.jpg 150w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s-768x512.jpg 768w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg 1079w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/a><figcaption id=\"caption-attachment-160989\" class=\"wp-caption-text\">Yeah, baby. That&#8217;s what I&#8217;m talking about.<\/figcaption><\/figure>\n<p>After that, my career moved off into application development and support and project management, so my employers suggested that if I needed something done with my work computer &#8212; I let their IT people do it. Fine by me!<\/p>\n<p>Fast Forward a quarter-century, in an era when PC technology and networking hardware are light years beyond what they were way back when &#8230; and I am\u00a0<em>still<\/em> the local tech support here in our home, with my Mom, and with my Mother-in-Law. Need a software upgrade? Time to replace that old computer?\u00a0 Printer&#8217;s making funny noises?\u00a0 Mobile phone acting up? Trying to get Windows to stop doing that annoying thing?\u00a0 I am, apparently, your man.<\/p>\n<p>Which, I guess, is fine &#8212; my brother-in-law is a critical care pulmonologist and researcher, and he still gets medical questions from the family (and very few of those have to do with the lungs).\u00a0 So I understand the mutuality dynamic.<\/p>\n<p>Still, it&#8217;s kind of weird to me, less that I get asked, but that I still can do these things and have never made anything blow up or burst into flames or lose all its data. (Having a belt-and-suspenders approach to data security is part of it Knowing how to look up and read technical info is another.)<\/p>\n<p>Case in point &#8212; a few weeks back I got a notification from NetGear that my Nighthawk cable modem \/ router was reaching end of support.\u00a0 When I looked it up, it was, wow, <em>that<\/em> old?<\/p>\n<p>In the meantime, my wife was complaining about how crappy the network connectivity upstairs in her office was.<\/p>\n<p>And in researching into things, I discovered that Xfinity actually had a wider pipeline to us now than our current cable modem could handle.<\/p>\n<p>Which sent me into a wave of research and articles and what&#8217;s (not quite any more) state of the art for these things.\u00a0 And I pretty quickly determined that (a) I wanted to get a mesh WiFi system in, and so (b) I had to break out the cable modem \/ wireless router functionality from being in the same box.<\/p>\n<p>Last weekend, I installed a new mesh system, using TP-Link Deco BE10000 equipment. I ran it as a test WiFi network for a week to make sure the coverage and throughput was good.<\/p>\n<figure id=\"attachment_160988\" aria-describedby=\"caption-attachment-160988\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/TP-Link-Deco.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-160988 size-large\" src=\"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/TP-Link-Deco-650x469.jpg\" alt=\"TP-Link Deco\" width=\"650\" height=\"469\" srcset=\"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/TP-Link-Deco-650x469.jpg 650w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/TP-Link-Deco-300x216.jpg 300w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/TP-Link-Deco-150x108.jpg 150w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/TP-Link-Deco-768x554.jpg 768w, https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/TP-Link-Deco.jpg 894w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/a><figcaption id=\"caption-attachment-160988\" class=\"wp-caption-text\">Ooooh. Shiny.<\/figcaption><\/figure>\n<p>Today, I turned off the WiFi on the old router (which is still functioning as a cable modem) and reset the SSI and password on the TP-Link to match what we had had before (one difference being that the 2.4 and 5.8 used to have different SSIs). I then spent about an hour rebooting the home equipment that didn&#8217;t automagically connect to the new setup.<\/p>\n<p>And it was all a success. Huzzah!<\/p>\n<p>Next step will be getting a replacement router &#8212; one that Xfinity will recognize, and that will take advantage of our current bandwidth. That&#8217;ll be another weekend install, probably also rejiggering how it all fits in the corner cabinet where the\u00a0 network and A\/V boxen reside. But once that&#8217;s in place, we&#8217;ll be fairly up to date with all this stuff and I can stop thinking about it for a few years.<\/p>\n<p>I&#8217;m not going through all this to brag (believe me, I am still in the asking-stupid-questions of friends about a lot of this newer stuff). It&#8217;s just interesting to me that something that has seen so many technical advances (the whole &#8220;microcomputer&#8221; biz) over my professional lifetime still operates on basic principles I can recognize and use.\u00a0 I have no problem throwing money at problems that I don&#8217;t think I can handle, but it&#8217;s kind of gratifying that there are enough things I don&#8217;t need to hire a technician for that I don&#8217;t have to feel overwhelmed by the March of Progress.<\/p>\n<p>I am sure I will (in all too few years) be the guy calling his grandson complaining about how <em>there&#8217;s this light blinking on the black box doohickey &#8212; no, the one with the picture of a spider on the front &#8212; well, it looks like a spider to me &#8212; well, it&#8217;s been blinking red, and I think our Internet is slower, but the Netflix \/ WB \/ Xfinity guy on the phone said I&#8217;d have to pay to have someone come out, and if you have some free time this weekend, could you &#8230;? <\/em>Yeah, <span style=\"text-decoration: underline;\">that<\/span> guy.<\/p>\n<p>Until then? Well, good to know I still have it.\u00a0 Well, most of it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For better or worse, I have my niche in the family.<\/p>\n","protected":false},"author":2,"featured_media":160989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"none","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[20,21,65],"tags":[],"class_list":["post-160985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hi-tech","category-job-jollies","category-my-mobile-pda"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":3101,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/08\/08\/techie_wet_drea.html","url_meta":{"origin":160985,"position":0},"title":"Techie wet dreams","author":"***Dave","date":"Thu 8-Aug-02 5:06pm","format":false,"excerpt":"Fascinating series of pages, via PC Magazine, on future tech. We're talking fundamental bits of technology that could change hundreds or thousands of devices, like cheap and flexible solar cells,...","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13180,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/07\/01\/down_home_tech_support.html","url_meta":{"origin":160985,"position":1},"title":"Down-home tech support","author":"***Dave","date":"Tue 1-Jul-08 10:00am","format":false,"excerpt":"So a couple of weeks back, Jim and Ginger's PC went south with a fried motherboard. This wouldn't have been the end of the world (since I was coming out...","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7760,"url":"https:\/\/hill-kleerup.org\/blog\/2005\/08\/18\/picture_imperfe.html","url_meta":{"origin":160985,"position":2},"title":"Picture imperfect","author":"***Dave","date":"Thu 18-Aug-05 2:48pm","format":false,"excerpt":"Rrg. And, also, argh. So a month or so ago, I tried uploading some new photos to my Gallery. I'd done tihs not too long before that, and so I...","rel":"","context":"In &quot;Blogging &amp; Internet&quot;","block_context":{"text":"Blogging &amp; Internet","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5123,"url":"https:\/\/hill-kleerup.org\/blog\/2003\/10\/29\/the_computer_di.html","url_meta":{"origin":160985,"position":3},"title":"&#8220;The computer did it!&#8221;","author":"***Dave","date":"Wed 29-Oct-03 1:56pm","format":false,"excerpt":"\"No, really! A hacker must have left a Trojan Horse program on my PC that then hacked into the Pentagon, or downloaded that kiddie porn, or other stuff like that!...","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5835,"url":"https:\/\/hill-kleerup.org\/blog\/2004\/07\/12\/breathe_breathe.html","url_meta":{"origin":160985,"position":4},"title":"Breathe &#8230; breathe &#8230; breathe &#8230;","author":"***Dave","date":"Mon 12-Jul-04 11:05am","format":false,"excerpt":"My virtual life flashed before my eyes. I mean, it's a bad thing, when you get a BSOD and a message that says \"UNMOUNTABLE_BOOT_VOLUME,\" right? Holy hell. No booting for...","rel":"","context":"In &quot;My Computer&quot;","block_context":{"text":"My Computer","link":"https:\/\/hill-kleerup.org\/blog\/category\/my-computer"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":129915,"url":"https:\/\/hill-kleerup.org\/blog\/2016\/02\/27\/maybe-i-should-get-back-into-tech-support.html","url_meta":{"origin":160985,"position":5},"title":"Maybe I should get back into tech support","author":"***Dave","date":"Sat 27-Feb-16 11:21pm","format":false,"excerpt":"Today's task was setting up a new PC for the In-Law-'Rents. Their desktop unit was a 2008 Windows Vista machine, an old Compaq, that has been gobsmackingly slow for way, way too long. And, in fact, it was slow enough that it took me about 6 hours to backup up\u2026","rel":"","context":"In &quot;~PlusPosts&quot;","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2016\/02\/IMG_20160227_161003865.jpgimgmax%3D660.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2016\/02\/IMG_20160227_161003865.jpgimgmax%3D660.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2016\/02\/IMG_20160227_161003865.jpgimgmax%3D660.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/160985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=160985"}],"version-history":[{"count":1,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/160985\/revisions"}],"predecessor-version":[{"id":160990,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/160985\/revisions\/160990"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media\/160989"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=160985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=160985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=160985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}