{"id":17966,"date":"2010-07-27T11:45:32","date_gmt":"2010-07-27T17:45:32","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/?p=17966"},"modified":"2010-07-27T11:45:32","modified_gmt":"2010-07-27T17:45:32","slug":"the-asus-the-geek-squad-and-i-part-3-or-better-late-than-never","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2010\/07\/27\/the-asus-the-geek-squad-and-i-part-3-or-better-late-than-never.html","title":{"rendered":"The ASUS, the Geek Squad, and I, Part 3 (or, “Better Late than Never”)"},"content":{"rendered":"

Well, it took two weeks and change, but I got a very pleasant call from a Best Buy quality person named Kristin, who’d come across the rather scathing survey I’d submitted over my unhappy experience<\/a> earlier this month.\u00a0 She expressed her concern about the survey, and wanted to hear the details. (And, since I had a blog entry, that made it very easy and convenient to remember).<\/p>\n

\"mea_culpa\"Bottom line, she was sympathetic, apologetic, acknowledged it could have gone a lot better, wondered why they didn’t go ahead and send the hardware to the service center given the warranty time constraints, understood my concern about the way the receipt signing line was phrased, and did a lot of “I can’t say I blame you, that was unfair to be treated that way, and I’d probably feel the same way” sort of noise.<\/p>\n

Was she sincere? Was she reading (glibly) a script? I don’t know. But it was the first person in the process who expressed any customer service interest, which was refreshing and positive.<\/p>\n

She was particularly concerned over the (lack of) reaction of the manager we talked to at the store, especially when the manager showed no particular reaction, interest, or desire to make it right, even as we told her we were taking a major purchase elsewhere.<\/p>\n

Result?\u00a0 She’s says she’s going to dig further into the matter, and will be looking for similar survey results from the store, as well as looking at some process changes (e.g., the “sign off that you are satisfied with the service or you can’t have your computer back” thang).<\/p>\n

She also gave me her direct number (or the service number plus the Sooper Seekrit Code to get hold of her) in case the computer fan failed before the 30 days was up, so that she could work with the store, maybe expedite any service, etc.\u00a0 Or in case I had any other service issues with Best Buy.<\/p>\n

And, finally, she’s sending me a BB gift card (presumably both to cover the aggravation and to get me back into the store).<\/p>\n

I have no intention of dealing with the Geek Squad ever again, and I’ll still avoid that BB in the future, but being treated (sincerely or not) as a valued customer who’s been wronged is refreshing, and make me feel a squidge less animus toward BB as a whole, vs. toward the Southglenn store.\u00a0 If that was Kristin’s purpose, she succeeded.<\/p>\n","protected":false},"excerpt":{"rendered":"

Well, it took two weeks and change, but I got a very pleasant call from a Best Buy quality person named Kristin, who’d come across the rather scathing survey I’d submitted over my unhappy experience earlier this month.\u00a0 She expressed her concern about the survey, and wanted to hear the details. (And, since I had … Continue reading “The ASUS, the Geek Squad, and I, Part 3 (or, “Better Late than Never”)”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":17967,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[35,47],"tags":[],"class_list":["post-17966","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-big-business","category-my-computer"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2010\/07\/mea_culpa.jpg","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":131157,"url":"https:\/\/hill-kleerup.org\/blog\/2016\/07\/28\/chip-inplants.html","url_meta":{"origin":17966,"position":0},"title":"Chip inplants!","author":"***Dave","date":"Thu 28-Jul-16 10:54pm","format":false,"excerpt":"My personal concern over implanting chips into my own brain is not moral in nature. I just work wit computers for a living, and realize how flaky they are. The last thing I want is a BSOD in my skull.Of course, I've also resisted Lasik surgery, so it may be\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13027,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/08\/14\/survey_says_spaaaam.html","url_meta":{"origin":17966,"position":1},"title":"Survey says … SPAAAAM!","author":"***Dave","date":"Thu 14-Aug-08 10:00am","format":false,"excerpt":"Wow! Ninety dollars, and all I have to do is execute a script on your web page? Awesome! Dear Customer, You've been selected to take part in our quick and...","rel":"","context":"In "Spam"","block_context":{"text":"Spam","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/computer-security\/spam"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4057,"url":"https:\/\/hill-kleerup.org\/blog\/2003\/02\/22\/doing_the_numbe.html","url_meta":{"origin":17966,"position":2},"title":"Doing the numbers","author":"***Dave","date":"Sat 22-Feb-03 11:41am","format":false,"excerpt":"An aerial survey and analysis of protesters in San Francisco last Sunday has come up with a number significantly smaller than either police or organizer estimates, 65k instead of 200k....","rel":"","context":"In "Hi-Tech"","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":8859,"url":"https:\/\/hill-kleerup.org\/blog\/2006\/04\/04\/lax_to_upgrade.html","url_meta":{"origin":17966,"position":3},"title":"LAX to upgrade","author":"***Dave","date":"Tue 4-Apr-06 7:12am","format":false,"excerpt":"LAX has decided what it's going to do about a bad customer survey in 2004. Improvements coming to the airport include: Valet parking at the International terminal. T-Mobile WiFi at...","rel":"","context":"In "Travel"","block_context":{"text":"Travel","link":"https:\/\/hill-kleerup.org\/blog\/category\/travel"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9642,"url":"https:\/\/hill-kleerup.org\/blog\/2006\/05\/19\/theyre_not_disa.html","url_meta":{"origin":17966,"position":4},"title":"They’re not “disapproving,” they’re just “unsettled”","author":"***Dave","date":"Fri 19-May-06 10:43am","format":false,"excerpt":"That whacky electorate. They only think they dislike the job that Dubya is doing in the White House. In reality, if only they knew it, they're just unsettled, disturbed and...","rel":"","context":"In "Politics & Law"","block_context":{"text":"Politics & Law","link":"https:\/\/hill-kleerup.org\/blog\/category\/politics-law"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3772,"url":"https:\/\/hill-kleerup.org\/blog\/2003\/03\/31\/to_whom_it_may.html","url_meta":{"origin":17966,"position":5},"title":"To whom it may concern","author":"***Dave","date":"Mon 31-Mar-03 7:02am","format":false,"excerpt":"Please note that ... I do not want to get THE BANNED CD. 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