{"id":2297,"date":"2002-07-15T20:35:43","date_gmt":"2002-07-16T01:35:43","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/?p=2297"},"modified":"2002-07-15T20:35:43","modified_gmt":"2002-07-16T01:35:43","slug":"awa_aha","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2002\/07\/15\/awa_aha.html","title":{"rendered":"AWA? Aha!"},"content":{"rendered":"

After my nastygram to America West about their kicking off a passenger <\/a>who joked about the pilots’ sobriety, I got this letter from AWA:<\/p>\n

Thank you for contacting America West Airlines. We appreciate and welcome all inquiries, concerns and compliments, as your feedback is important to us. We take all comments regarding safety seriously and safety is always our top priority. In the extremely rare situation of a customer having a specific reason for concern about a flight crew member, the situation would be investigated immediately and appropriate action taken. Ms. Joette Schmidt, Vice President of Customers has appeared on a nationally televised program and apologized for removing this customer from our flight. We deeply regret the inconvenience the situation has caused.
\nSincerely,
\nSandi Walters
\nCustomer Relations
\nAmerica West Airlines<\/p>\n

Bully for you, Sandi. I’ve not read anything about the apology, but I’ll take your word for it. You’ve actually managed to deal with the issue appropriately. I might actually find AWA again.<\/p>\n","protected":false},"excerpt":{"rendered":"

After my nastygram to America West about their kicking off a passenger who joked about the pilots’ sobriety, I got this letter from AWA: Thank you for contacting America West…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[17],"tags":[],"class_list":["post-2297","post","type-post","status-publish","format-standard","hentry","category-homeland-security"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":2317,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/07\/12\/what_do_you_do.html","url_meta":{"origin":2297,"position":0},"title":"What do you do with a drunken pilot?","author":"***Dave","date":"Fri 12-Jul-02 10:52am","format":false,"excerpt":"Is there a reasonable basis for America West kicking off a passenger who jokingly asked if the pilot were sober? Maybe, according to an OpinionJournal reader: In the case of...","rel":"","context":"In "Homeland Security"","block_context":{"text":"Homeland Security","link":"https:\/\/hill-kleerup.org\/blog\/category\/politics-law\/homeland-security"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4870,"url":"https:\/\/hill-kleerup.org\/blog\/2003\/12\/15\/niche_market.html","url_meta":{"origin":2297,"position":1},"title":"Niche Market","author":"***Dave","date":"Mon 15-Dec-03 5:30pm","format":false,"excerpt":"Because if there's one thing that everyone's been complaining about, it's the dearth of \"high quality, aesthetically pleasing prints located on the top surface of [airline] tray tables.\" Innovative New...","rel":"","context":"In "Big Business"","block_context":{"text":"Big Business","link":"https:\/\/hill-kleerup.org\/blog\/category\/big-business"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2338,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/07\/10\/screw_em_if_the.html","url_meta":{"origin":2297,"position":2},"title":"Screw ’em if they can’t take a joke","author":"***Dave","date":"Wed 10-Jul-02 2:45pm","format":false,"excerpt":"It's one thing to overreact to someone doing something stupid like joking about having a bomb or a gun while boarding a passenger jet. It's quite another thing to try...","rel":"","context":"In "Fourth Estate"","block_context":{"text":"Fourth Estate","link":"https:\/\/hill-kleerup.org\/blog\/category\/media\/fourth-estate"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":39253,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/10\/20\/southwest-airlines-customer-service-fail.html","url_meta":{"origin":2297,"position":3},"title":"Southwest Airlines customer service fail","author":"***Dave","date":"Sun 20-Oct-13 3:18pm","format":false,"excerpt":"Southwest is known for being customer service oriented and eager to please. \u00a0Which makes today's tale of flight woe particularly irksome. \u00a0I mean, if this happened on United, I'd (unhappily) expect it ...1. Margie is a Southwest frequent flyer. In fact, she's 4 points from making \"A-list\", the automatic \"you\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":133246,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/04\/11\/united-ceo-blames-the-victim-no-really.html","url_meta":{"origin":2297,"position":4},"title":"United CEO Blames the Victim. No, really","author":"***Dave","date":"Tue 11-Apr-17 1:31pm","format":false,"excerpt":"Dear United CEO Oscar Munoz: Apparently, you've never heard about the Law of Holes (\"When you are in one, stop digging.\") And apparently your winning a \"Communicator of the Year\" award last year has gone to your head, because I'm sure United's corporate communications team is still staring, goggle-eyed, at\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":133568,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/05\/29\/airlines-and-crisis-control.html","url_meta":{"origin":2297,"position":5},"title":"Airlines and Crisis Control","author":"***Dave","date":"Mon 29-May-17 11:06am","format":false,"excerpt":"From personal experience and anecdote (so take it for what it's worth), airlines are one of the consumer service companies most prone to service problems -- delays, changes, inadequate resources -- and, most ironically, the poorest crisis control when things really hit the fans.The causes of problems for airlines are\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/2297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=2297"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/2297\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=2297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=2297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=2297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}