{"id":28169,"date":"2012-06-07T13:42:41","date_gmt":"2012-06-07T19:42:41","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/2012\/06\/07\/treat-your-customers-as-if-they-were-bob.html"},"modified":"2012-06-07T13:42:41","modified_gmt":"2012-06-07T19:42:41","slug":"treat-your-customers-as-if-they-were-bob","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2012\/06\/07\/treat-your-customers-as-if-they-were-bob.html","title":{"rendered":"Treat your customers as if they were Bob"},"content":{"rendered":"<p>While I&#39;ve never had quite <i>that<\/i> result, I have ended up with some serious &quot;evangelists&quot; on my side over my willingness to be helpful when they really needed help.<\/p>\n<p>Plus, it&#39;s a nice thing to do.<\/p>\n<p>(h\/t <span class=\"proflinkWrapper\"><span class=\"proflinkPrefix\">+<\/span><a href=\"https:\/\/plus.google.com\/108631503120169701251\" class=\"proflink\" oid=\"108631503120169701251\">John E. Bredehoft<\/a><\/span>)<\/p>\n<p><strong>Reshared post from +<a href='https:\/\/plus.google.com\/117938187145915088790'>Kip Durney \u24cb<\/a><\/strong><\/p>\n<blockquote><p>You just never know. Treat all your customers as if they were Bob. \u00a0<\/p><\/blockquote>\n<p style='clear:both;'>\n<p style='margin-bottom:5px;'><strong>Embedded Link<\/strong><\/p>\n<div style='height:120px;width:120px;overflow:hidden;float:left;margin-top:0px;padding-top:0px;margin-right:10px;vertical-align:top;text-align:center;clear:both;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img style='max-width:none;' src='https:\/\/images0-focus-opensocial.googleusercontent.com\/gadgets\/proxy?container=focus&#038;gadget=a&#038;resize_h=100&#038;url=http%3A%2F%2Fwww.inc.com%2Fuploaded_files%2Fimage%2Fold-phone-336x270_17452.jpg' border='0' \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href='http:\/\/www.inc.com\/ron-burley\/4-million-complaint-call.html'>The $4 Million Complaint Call<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\tSeveral years ago, a single problem customer changed the fate of my company. Here&#39;s the story.\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<p style='clear:both;'> <strong>Google+:<\/strong> <a href='https:\/\/plus.google.com\/101083456815352083930\/posts\/2A5q7uEZcRJ' target='_new'>View post on Google+<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>While I&#39;ve never had quite that result, I have ended up with some serious &quot;evangelists&quot; on my side over my willingness to be helpful when they really needed help. Plus, it&#39;s a nice thing to do. (h\/t +John E. Bredehoft) Reshared post from +Kip Durney \u24cb You just never know. Treat all your customers as &hellip; <a href=\"https:\/\/hill-kleerup.org\/blog\/2012\/06\/07\/treat-your-customers-as-if-they-were-bob.html\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Treat your customers as if they were Bob&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[106],"tags":[],"class_list":["post-28169","post","type-post","status-publish","format-standard","hentry","category-plusposts"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":1393,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/01\/14\/making_must_hav.html","url_meta":{"origin":28169,"position":0},"title":"Making must-have cars","author":"***Dave","date":"Mon 14-Jan-02 9:26am","format":false,"excerpt":"GM's new vice chairman for product development, Bob Lutz, has a simple goal -- getting cars designed that people look at and want to have. \"When I got here, I...","rel":"","context":"In &quot;Cars&quot;","block_context":{"text":"Cars","link":"https:\/\/hill-kleerup.org\/blog\/category\/cars"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6651,"url":"https:\/\/hill-kleerup.org\/blog\/2004\/08\/10\/the_names_the_t.html","url_meta":{"origin":28169,"position":1},"title":"The name&#8217;s the thing","author":"***Dave","date":"Tue 10-Aug-04 6:35am","format":false,"excerpt":"A list of company name etymologies: * 3M - Minnesota Mining and Manufacturing Company started off by mining the material corundum used to make sandpaper. * 7-Eleven - 7-Eleven was...","rel":"","context":"In &quot;Big Business&quot;","block_context":{"text":"Big Business","link":"https:\/\/hill-kleerup.org\/blog\/category\/big-business"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10097,"url":"https:\/\/hill-kleerup.org\/blog\/2006\/09\/06\/a_mixed_blessin.html","url_meta":{"origin":28169,"position":2},"title":"A mixed blessing","author":"***Dave","date":"Wed 6-Sep-06 7:09am","format":false,"excerpt":"If overhyped popular cartoon characters can encourage kids to eat more fruit, is that a good thing, or a bad thing? 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One of them was Bob (not his name), who oversees the...","rel":"","context":"In &quot;Job Jollies&quot;","block_context":{"text":"Job Jollies","link":"https:\/\/hill-kleerup.org\/blog\/category\/job-jollies"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":38772,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/09\/16\/congrats-to-bob-newhart.html","url_meta":{"origin":28169,"position":4},"title":"Congrats to Bob Newhart","author":"***Dave","date":"Mon 16-Sep-13 12:16am","format":false,"excerpt":"Hard to believe he hasn't won an Emmy until now ... but better late than never. (h\/t +Scott Randel) Bob Newhart wins his first Emmy for \u2018The Big Bang Theory\u2019 | EW.com It\u2019s been a long time coming \u2014 51 years to be exact \u2014 but Bob Newhart has finally\u2026","rel":"","context":"In &quot;~PlusPosts&quot;","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":33521,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/05\/02\/oh-dear-lord-bob-newhart-is.html","url_meta":{"origin":28169,"position":5},"title":"Oh, dear Lord, Bob Newhart is &#8230;","author":"***Dave","date":"Thu 2-May-13 7:19pm","format":false,"excerpt":"Oh, dear Lord, Bob Newhart is brilliant on #BigBangTheory ... not surprising, but, damn.","rel":"","context":"In &quot;~Tweets&quot;","block_context":{"text":"~Tweets","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/tweets"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/28169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=28169"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/28169\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=28169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=28169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=28169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}