{"id":2842,"date":"2002-09-13T10:57:38","date_gmt":"2002-09-13T15:57:38","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/?p=2842"},"modified":"2002-09-13T10:57:38","modified_gmt":"2002-09-13T15:57:38","slug":"you_win_more_pu","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2002\/09\/13\/you_win_more_pu.html","title":{"rendered":"You win more publicity with vinegar than honey"},"content":{"rendered":"

Just in case you thought there might be a renewed commitment to customer service and customer relations — after all, there’s a recession going on, and especially in a world like, say, Internet hosting, there are plenty of players competing fiercely with you — it’s refreshing to see that some inexcusably rude jerks<\/a> like Scott Trautman still exist, providing fodder for blogs the world over. Including prospective clients of GDI (Global Dialog Internet<\/a>).<\/p>\n

Hmmm. I wonder if they provide services to US Bank<\/a>?<\/p>\n","protected":false},"excerpt":{"rendered":"

Just in case you thought there might be a renewed commitment to customer service and customer relations — after all, there’s a recession going on, and especially in a world…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[35],"tags":[],"class_list":["post-2842","post","type-post","status-publish","format-standard","hentry","category-big-business"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":133212,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/04\/05\/six-lessons-from-garagegate.html","url_meta":{"origin":2842,"position":0},"title":"Six lessons from GarageGate","author":"***Dave","date":"Wed 5-Apr-17 7:39am","format":false,"excerpt":"Guy buys an Internet-connected garage door opener. Guy has problems making it work. Guy sputters an angry 1-star review on Amazon. Garage door opener company bricks his device and tells him to go get a refund.Some lessons:1. An internet-connected garage door strikes me as one of the silliest IoT things\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2297,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/07\/15\/awa_aha.html","url_meta":{"origin":2842,"position":1},"title":"AWA? Aha!","author":"***Dave","date":"Mon 15-Jul-02 8:35pm","format":false,"excerpt":"After my nastygram to America West about their kicking off a passenger who joked about the pilots' sobriety, I got this letter from AWA: Thank you for contacting America West...","rel":"","context":"In "Homeland Security"","block_context":{"text":"Homeland Security","link":"https:\/\/hill-kleerup.org\/blog\/category\/politics-law\/homeland-security"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2555,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/06\/05\/why_us_bank_suc.html","url_meta":{"origin":2842,"position":2},"title":"Why U.S. Bank sucks, and Margie is marvelous","author":"***Dave","date":"Wed 5-Jun-02 3:14pm","format":false,"excerpt":"My wife is a wonderful person. She is highly responsible. She is professional. She displays in her work a powerful commitment to customer service. She goes the extra mile....","rel":"","context":"In "Love & Marriage"","block_context":{"text":"Love & Marriage","link":"https:\/\/hill-kleerup.org\/blog\/category\/personal\/love-and-marriage"},"img":{"alt_text":"My wonderful wife, Margie.","src":"\/blog\/images\/0205_mlk.jpg","width":350,"height":200},"classes":[]},{"id":128321,"url":"https:\/\/hill-kleerup.org\/blog\/2015\/10\/15\/a-major-restaurant-group-eliminates-tipping-huzzah.html","url_meta":{"origin":2842,"position":3},"title":"A major restaurant group eliminates tipping (huzzah)","author":"***Dave","date":"Thu 15-Oct-15 1:41pm","format":false,"excerpt":"Tipping is useful only for (a) a customer feeling like they can punish (or reward) particularly bad (or good) service, and (b) keeping labor costs down for restaurants when they are not busy.But it's an institution that is mostly unique (in the US) to the world of dining*. We don't\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":20745,"url":"https:\/\/hill-kleerup.org\/blog\/2011\/04\/14\/customer-disservice.html","url_meta":{"origin":2842,"position":4},"title":"Customer Disservice","author":"***Dave","date":"Thu 14-Apr-11 9:11pm","format":false,"excerpt":"Dear Chase: I appreciate that wire fraud is a common illicit activity, especially with hacked bank accounts. I can even understand, if you see a first-time overseas wire transfer that you might be worried that it's fraudulent and both lock the online account and block the transfer. But if you\u2026","rel":"","context":"In "Big Business"","block_context":{"text":"Big Business","link":"https:\/\/hill-kleerup.org\/blog\/category\/big-business"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2011\/04\/Chase-300x55.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":44045,"url":"https:\/\/hill-kleerup.org\/blog\/2014\/08\/01\/as-american-as-baseball-and-net-neutrality.html","url_meta":{"origin":2842,"position":5},"title":"As American as Baseball and Net Neutrality","author":"***Dave","date":"Fri 1-Aug-14 9:57am","format":false,"excerpt":"Among the many, many comments submitted to the FCC regarding net neutrality, Major League Baseball has come out strongly in favor of it. Of course, they are a major content player, and (rightly) see this non-neutral \"fast lanes\" as something that will drive up customer prices and thus push down\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/2842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=2842"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/2842\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=2842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=2842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=2842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}