{"id":2953,"date":"2002-08-29T14:03:16","date_gmt":"2002-08-29T19:03:16","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/?p=2953"},"modified":"2002-08-29T14:03:16","modified_gmt":"2002-08-29T19:03:16","slug":"big_surprise_he","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2002\/08\/29\/big_surprise_he.html","title":{"rendered":"Big surprise here"},"content":{"rendered":"

As anyone knows who has actually tried to use e-mail for customer service, it’s rarely a quick way to get satisfaction<\/a>.<\/p>\n

Only a third of the companies surveyed by Jupiter Research bothered to immediately acknowledge they had gotten customers’ e-mail in the first place, sending an automatic response.
\nMost of the companies did eventually respond to consumers, but don’t hold your breath; only 52 percent got back within 24 hours, while 32 percent took three days or longer.<\/p>\n

These lackadaisical responses may come back to haunt these companies, though, since the survey showed that most “high-spending consumers” (who spend over $1000 online per year) expect a resolution to e-mail complaints within 24 hours. Since e-mail is seen as a money-saver vs. having call centers, that could ultimately increase costs for businesses.<\/p>\n

Serves ’em right.<\/p>\n","protected":false},"excerpt":{"rendered":"

As anyone knows who has actually tried to use e-mail for customer service, it’s rarely a quick way to get satisfaction. Only a third of the companies surveyed by Jupiter…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[20],"tags":[],"class_list":["post-2953","post","type-post","status-publish","format-standard","hentry","category-hi-tech"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":133605,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/06\/03\/voice-mail-spam-may-be-coming-soon-to-your-mobile-phone.html","url_meta":{"origin":2953,"position":0},"title":"Voice mail spam may be coming soon to your mobile phone","author":"***Dave","date":"Sat 3-Jun-17 2:08pm","format":false,"excerpt":"I've written about this earlier, but this article goes into more details. Companies have ways of adding messages directly to your voice mail without ringing through. They claim these don't count as \"calls\" (and thus be restricted by the Do Not Call list) because nothing ever rings, and there's no\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26499,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/02\/17\/target-knows-if-youve-been-bad-or-good.html","url_meta":{"origin":2953,"position":1},"title":"Target knows if you''ve been bad or good","author":"***Dave","date":"Fri 17-Feb-12 11:16pm","format":false,"excerpt":".. or if you're pregnantI can see where this could cause some major problems, but it's also a fascinating look at human behavior and the issues involved in commercially tracking said behavior.My mom said to me on the phone today, \"I guess nothing we do is private any more.\" To\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13209,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/06\/24\/home_depot_will_recycle_c.html","url_meta":{"origin":2953,"position":2},"title":"Home Depot will recycle compact fluorescents","author":"***Dave","date":"Tue 24-Jun-08 9:26am","format":false,"excerpt":"Because compact fluorescent lights (CFLs) contain trace amounts of mercury, there are concerns about their broader use (saving energy and reducing heat). Now Home Depot has announced it will recycle...","rel":"","context":"In "Environment"","block_context":{"text":"Environment","link":"https:\/\/hill-kleerup.org\/blog\/category\/science\/environment"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12813,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/09\/23\/credit_cardholders_bill_o.html","url_meta":{"origin":2953,"position":3},"title":"Credit Cardholders Bill of Rights","author":"***Dave","date":"Tue 23-Sep-08 11:10am","format":false,"excerpt":"Amidst the bigger economic news on Wall St. and Washington this week, the efforts from the House to put in a \"Credit Cardholders Bill of Rights\" has gotten minimal...","rel":"","context":"In "Big Business"","block_context":{"text":"Big Business","link":"https:\/\/hill-kleerup.org\/blog\/category\/big-business"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12131,"url":"https:\/\/hill-kleerup.org\/blog\/2007\/11\/08\/doctors_and_e_mail.html","url_meta":{"origin":2953,"position":4},"title":"Doctors and e-mail","author":"***Dave","date":"Thu 8-Nov-07 1:12pm","format":false,"excerpt":"GeekPress forwards on an article from a doctor about why they tend not to use e-mail, etc. When I first went live with my practice on September 24th, 2007, I...","rel":"","context":"In "Health"","block_context":{"text":"Health","link":"https:\/\/hill-kleerup.org\/blog\/category\/health"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5204,"url":"https:\/\/hill-kleerup.org\/blog\/2003\/10\/16\/because_we_care.html","url_meta":{"origin":2953,"position":5},"title":"Because we care can","author":"***Dave","date":"Thu 16-Oct-03 6:36am","format":false,"excerpt":"Having rolled over for ICANN briefly, Veri$ign is coming back out with all guns blazing, and has announced it will break the Internet again in 15 to 30 days. It...","rel":"","context":"In "Blogging & Internet"","block_context":{"text":"Blogging & Internet","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/2953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=2953"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/2953\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=2953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=2953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=2953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}