{"id":3304,"date":"2002-12-26T11:46:41","date_gmt":"2002-12-26T16:46:41","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/?p=3304"},"modified":"2002-12-26T11:46:41","modified_gmt":"2002-12-26T16:46:41","slug":"tech_support","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2002\/12\/26\/tech_support.html","title":{"rendered":"Tech support"},"content":{"rendered":"<p>Margie&#8217;s folks have a Mac.<\/p>\n<p>They&#8217;ve had one since I&#8217;ve known them, all the way back to the cute little Mac Plus era, when if you wanted something that was graphical and friendly to use, the Mac was where it&#8217;s at.  Plus, they had Mac-knowledgeable people providing them support, since while my father-in-law can build an entertainment center from scratch, a computer technician he&#8217;s not.<\/p>\n<p>That&#8217;s my job.<\/p>\n<p>Well, it used to be my job.  It&#8217;s been [too many] years since I was regularly cracking open cases and swapping parts and all that good techie stuff.  My paycheck doesn&#8217;t mind, but it gets a bit harrowing when it comes to my turn in the &#8220;Family Support Game.&#8221;  You know that game.  &#8220;Oh, you&#8217;re a [fill in the blank].  Can you look at my [fill in the blank]?&#8221;  Whether it&#8217;s &#8220;contractor\/sagging deck&#8221; or &#8220;doctor\/inflamed throat&#8221; or &#8220;computer guy\/failing computer,&#8221; it&#8217;s part of the great social economy that Margie and I have benefited by, and therefore must provide benefit to.<\/p>\n<p>So, they limped along for many years with woefully underpowered machines.  Finally, a couple of years ago, they got one of the first, lowest-end iMacs.  The cute little all-in-one units, in turquoise.<\/p>\n<p>Well and good.<\/p>\n<p>Except the CD drive has gone out.  Well, that sucks.<\/p>\n<p>And Apple has never liked folks to individually service their machines, so it was either the Ks take their iMac into the shop, or someone else fix it.<\/p>\n<p>Meet the designated-through-attrition &#8220;someone else.&#8221;<\/p>\n<p>Now, I&#8217;ve been complaining for over a year (since last Christmas, at least) that in addition to a lowest-end machine, they&#8217;re hobbled with Netscape 4.7.  Which means, among other things, that they can&#8217;t really read this blog, since 4.7 doesn&#8217;t do CSS.  (It gets frelled on some Javascript stuff, too.)<\/p>\n<p>But I can&#8217;t really do anything about it without a damned CD drive.  Yeah, I can try downloading Netscape 7 from the web &#8230; over their, ah, rather sketchy 28k line (it&#8217;s not the modem, it&#8217;s the line that limits them to about 28k).  Or I can order the CD &#8230; which needs a working CD drive.<\/p>\n<p>Following me here?<\/p>\n<p>So Saturday, at the independent behest of both Jim and Ginger, I headed over to Fry&#8217;s.  Fry&#8217;s is unique among most computer stores in that it even <i>has <\/i>a Mac section.  This has been another cross, finding anything computer-related as a gift for them.  The marginalization of the Mac as a platform, especially for low-end entry-level machines, is wildly (and sadly) obvious to anyone who is not a Mac aficionado and is shopping for Mac-related stuff.<\/p>\n<p>Another strike.<\/p>\n<p>So, I find the Mac section.  Lots of incredibly cool-looking, cool-sounding equipment.  Lots of clear plastic, chromed surfaces, and the sort of stuff on display that makes a former Mac-owner like me drool a lot.<\/p>\n<p>But that&#8217;s all the high-end gew-gaws.  When it comes to the parts &#8230;<\/p>\n<p>Well, what Jim and Ginger both wanted was a CD-RW.  And they badly need one, almost as  badly as a CD.  So that&#8217;s what I was shopping for, an external (no case-cracking) CD-RW for their iMac.<\/p>\n<p>All the ones they had in the Mac section required Firewire.  Their low-end Mac &#8230; well, did it have a Firewire port?  I know it had a phone jack, and USB ports (both full), but did it have Firewire?<\/p>\n<p>I asked one of the helpful Fry&#8217;s guys.  Why, yes, of course it does.  Which is a good thing, because all the USB-based CD-RWs in the PC section all have very prominent &#8220;For Windows PCs only!&#8221; stickers.<\/p>\n<p>(Yes, I&#8217;m sure there&#8217;s any of a dozen ways I could have finessed this.  But I&#8217;m only a 3rd Level Technician, maybe a 4th Level one, still &#8212; and the levels keep draining away.)<\/p>\n<p>Get home.  <\/p>\n<p>Nope, no Firewire port.<\/p>\n<p><i>Damn.<\/i><\/p>\n<p>And I&#8217;m at a Best Buy the next day, and I&#8217;m now noting that all the CD-RW drives they have there that indicate any support for the Mac all require OS\/9.1 or above.<\/p>\n<p>Jim and Ginger have OS\/9.<i>0<\/i>.  <\/p>\n<p>I could upgrade them, of course.<\/p>\n<p>With a CD drive.<\/p>\n<p>Oh, and Netscape 7?  That runs on OS\/8.6 &#8230; but OS\/9.<i>1<\/i> or higher is <i>highly recommended<\/i>.<\/p>\n<p>Now, I&#8217;d joked earlier in the week that they really needed a plain ol&#8217; Windows PC.  And Ginger shocked me by mentioning that they practically had one &#8212; they had a system box, plus keyboard and mouse (but no monitor) that was being donated by Ginger&#8217;s company to a local school, but that through various (legitimate) methods had been obtained by them.<\/p>\n<p>And, frankly, they weren&#8217;t at all averse to switching to Windows.  They both use them at their offices, and their perception (accurate, I think) is that the overwhelming advantage that Macs had several years ago, in terms of stability and quality of the OS, have narrowed beyond the point of the hassle they&#8217;re going through in trying to deal with their Mac.<\/p>\n<p>So &#8230; for Christmas we wrapped up a new flatscreen monitor for the PC, and I offered to build them a Windows PC, functioning, by the end of our stay here.<\/p>\n<p>God have mercy on my soul.<\/p>\n<p>Before the flames begin, let me get two things straight.<\/p>\n<p>First, I think Macs are still keen.  Apple has made some faboo machines, glorious to look at, and even pretty spiffy to use.  I think the gap has objectively narrowed between Windows and Mac machines, certainly over the past decade.  Whether it has completely closed is an argument I don&#8217;t care to get into because it&#8217;s not one I can argue well.  For high-end users, it&#8217;s certainly an interesting debate.<\/p>\n<p>The issue at hand is not whether Hypothetical User X would be better served by a new top-flight Mac or a Windows machine.  It&#8217;s whether these Particular Users (my in-laws) would be better served by the bottom-line iMac they presently own or by a rebuilt Windows machine, in terms of what they need, what service (professional or casual) they can obtain, and what the rest of us can buy them as Christmas presents.<\/p>\n<p>I am nowhere arguing that a Windows machine will be rock-solid (bite your tongue), but, damn, it will have wider-spread supportability from their social network than the Mac does.  And I won&#8217;t be reduced to a half-shelf of software to buy them things from in the future.  And when visiting and asked for tech support, I won&#8217;t be completely at sea.<\/p>\n<p>(Curiously enough, my own parents are going to be upgrading their PC from their old 5\/166 to a new machine &#8212; either that or replacing the motherboard.  I&#8217;ve been a much more distant advisor in that project, for one major reason:  they have a friend, Pete, who is willing to do the conversion and upgrade and knows what the hell they are talking about.  In many ways, what I&#8217;m going to be doing for my in-laws is a technically much simpler task.  I think.)<\/p>\n<p>The PC my in-laws have obtained, of course, has at least one major flaw.<\/p>\n<p>It&#8217;s lacking (had removed from it) a CD drive &#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Margie&#8217;s folks have a Mac. They&#8217;ve had one since I&#8217;ve known them, all the way back to the cute little Mac Plus era, when if you wanted something that was&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[20],"tags":[],"class_list":["post-3304","post","type-post","status-publish","format-standard","hentry","category-hi-tech"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":38899,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/10\/01\/computer-buying-advice-advice.html","url_meta":{"origin":3304,"position":0},"title":"Computer-Buying Advice Advice","author":"***Dave","date":"Tue 1-Oct-13 6:43am","format":false,"excerpt":"I.e.,\u00a0advice on advising someone on buying a computer.I dunno. I'd still be reluctant to advise someone to just a tablet. \u00a0While it probably would satisfy a large number of people's needs, I'd be worried about that one must-have game or app that they'd get a hair up their butt about\u2026","rel":"","context":"In &quot;~PlusPosts&quot;","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5992,"url":"https:\/\/hill-kleerup.org\/blog\/2004\/06\/10\/a_rose_by_any_o.html","url_meta":{"origin":3304,"position":1},"title":"A rose by any other name &#8230;","author":"***Dave","date":"Thu 10-Jun-04 1:36pm","format":false,"excerpt":"For those Mac users banished to the barbarous lands of WinXP, here's a comprehensive article on how to turn your PC into a Mac -- at least in how the...","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":30728,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/10\/21\/the-cult-of-mac-er-windows.html","url_meta":{"origin":3304,"position":2},"title":"The Cult of Mac &#8230; er, Windows","author":"***Dave","date":"Sun 21-Oct-12 10:02pm","format":false,"excerpt":"People are going to buy Windows 8 for one of two reasons:1. One or more features that provide an anticipated advantage to one's computing experience.2. It comes pre-installed on the new PC one buys.But Windows is not MacOS. \u00a0It's not going to be some sort of Messaianic Experience, an Existential\u2026","rel":"","context":"In &quot;~PlusPosts&quot;","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11410,"url":"https:\/\/hill-kleerup.org\/blog\/2007\/09\/04\/meet_mac.html","url_meta":{"origin":3304,"position":3},"title":"Meet Mac","author":"***Dave","date":"Tue 4-Sep-07 9:20am","format":false,"excerpt":"A review of the first Macintosh Users Guide (Mac 128k in 1984), including explaining such newfangled and arcane concepts as the\u00a0Clicking-and-Dragging, Scrolling, Discs, and \u00a0and the whole desktop metaphor (here...","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7694,"url":"https:\/\/hill-kleerup.org\/blog\/2005\/01\/17\/switch_3.html","url_meta":{"origin":3304,"position":4},"title":"Switch","author":"***Dave","date":"Mon 17-Jan-05 1:10pm","format":false,"excerpt":"Why Mac users should Switch to the PC....","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4748,"url":"https:\/\/hill-kleerup.org\/blog\/2004\/01\/13\/sometimes_the_o.html","url_meta":{"origin":3304,"position":5},"title":"Sometimes the old ways are best","author":"***Dave","date":"Tue 13-Jan-04 10:12am","format":false,"excerpt":"After the butterfly ballot brouhaha in Florida 2000, there's been a concerted effort to get new, bright, shiny, computerized, touch-screen, electronic voting machines out to the populace. Because, after all,...","rel":"","context":"In &quot;Hi-Tech&quot;","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/3304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=3304"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/3304\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=3304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=3304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=3304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}