{"id":33532,"date":"2013-05-04T11:24:34","date_gmt":"2013-05-04T17:24:34","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/2013\/05\/04\/causing-your-own-problems-ch-ching.html"},"modified":"2013-05-06T10:37:27","modified_gmt":"2013-05-06T16:37:27","slug":"causing-your-own-problems-ch-ching","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2013\/05\/04\/causing-your-own-problems-ch-ching.html","title":{"rendered":"Causing your own problems (ch-ching!)"},"content":{"rendered":"
Finally caught up with the Frontier Airlines policy change story straight from the airline's mouth (an email to its customers). I particularly enjoyed the kafkaesque nature of these two paragraphs:<\/p>\n

Carry-on Baggage<\/b><\/i>
As a customer who books your tickets directly on FlyFrontier.com, you will continue to receive a free carry-on bag in the overhead bin. Our customers have told us that finding overhead bin space for carry-on bags has become increasingly difficult,<\/b> so we will be introducing a fee for carry-on bags for customers who buy Basic fares through third-party websites starting this summer. When these changes have been made, you\u2019ll find more space in the overhead bins for your bags.<\/i>
\u00a0
Checked Bags<\/b><\/i>
When you buy a Classic or Classic Plus ticket, you will continue to receive two free checked bags, regardless of where you booked. For Basic and Economy tickets booked on or after June 1, 2013 for travel on or after July 11, 2013, the fee to check a first bag will remain $20 when purchased during online check-in at FlyFrontier.com. However, the fee will increase to $25 when purchased at airport check-in.<\/b> Second bag fees for Economy and Basic bags remain unchanged at $20.<\/i><\/p>\n

So, to summarize:<\/p>\n

1. We are charging people for checking bags.
2. This is leading to people doing more carry-on, which is causing people to complain about lack of carry-on space. So we're going to start charging more folks for carry-on so as to alleviate this problem.
3. We are raising fees on checking bags.
4. GOTO 1<\/p>\n

The bottom line, of course, is the bottom line. It's not about customer service. It's about raising more money through fees. More people will be charged for carry-on and<\/i> for checked bags. \u00a0\u00a0<\/p>\n

Granted, Frontier is not alone in this. But they're being insultingly disingenuous by couching it in terms of taking care of their customers. Unless "customers" means "folks who buy more expensive tickets."<\/p><\/div>\n

<\/a><\/span><\/div>\n

View this post on Google+<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Finally caught up with the Frontier Airlines policy change story straight from the airline's mouth (an email to its customers). I particularly enjoyed the kafkaesque nature of these two paragraphs: Carry-on BaggageAs a customer who books your tickets directly on FlyFrontier.com, you will continue to receive a free carry-on bag in the overhead bin. Our … Continue reading “Causing your own problems (ch-ching!)”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[106,35,26],"tags":[],"class_list":["post-33532","post","type-post","status-publish","format-standard","hentry","category-plusposts","category-big-business","category-travel"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":33492,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/05\/01\/frontier-airlines-is-going-to-debundle-itself-out-of-business.html","url_meta":{"origin":33532,"position":0},"title":"Frontier Airlines is going to debundle itself out of business","author":"***Dave","date":"Wed 1-May-13 1:09pm","format":false,"excerpt":"When Frontier was first around in Denver, not only were the a great price competitor with United, but their service was excellent, their planes new, their people friendly.The crunch of the airline industry post-9\/11, coupled with an unfortunate merger and the general trends in the airline biz, have made Frontier\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9101,"url":"https:\/\/hill-kleerup.org\/blog\/2006\/02\/19\/bagged.html","url_meta":{"origin":33532,"position":1},"title":"Bagged","author":"***Dave","date":"Sun 19-Feb-06 8:06am","format":false,"excerpt":"Why are the overhead bins are always full of luggage? Part of it is the inconvenience of getting checked bags. Another big part is the number of checked bags that...","rel":"","context":"In "Travel"","block_context":{"text":"Travel","link":"https:\/\/hill-kleerup.org\/blog\/category\/travel"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12256,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/06\/13\/more_on_luggage_shipping.html","url_meta":{"origin":33532,"position":2},"title":"More on luggage “shipping costs” by the airlines","author":"***Dave","date":"Fri 13-Jun-08 6:12am","format":false,"excerpt":"The more I ponder this, the more irritated I get. United expects that \"only\" a third of its domestic fliers will be impacted by this fee. The two exempt groups...","rel":"","context":"In "Travel"","block_context":{"text":"Travel","link":"https:\/\/hill-kleerup.org\/blog\/category\/travel"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11774,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/02\/05\/flying_light.html","url_meta":{"origin":33532,"position":3},"title":"Flying light","author":"***Dave","date":"Tue 5-Feb-08 8:47am","format":false,"excerpt":"Just ... swell ...\u00a0 United Airlines will begin charging some passengers $50 to check a second piece of luggage on domestic round-trip flights, becoming the first big carrier to impose...","rel":"","context":"In "Travel"","block_context":{"text":"Travel","link":"https:\/\/hill-kleerup.org\/blog\/category\/travel"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":51354,"url":"https:\/\/hill-kleerup.org\/blog\/2015\/06\/03\/seeking-better-boarding-for-planes.html","url_meta":{"origin":33532,"position":4},"title":"Seeking better boarding for planes","author":"***Dave","date":"Wed 3-Jun-15 2:50pm","format":false,"excerpt":"Two interesting approaches here from two different airlines:Delta is experimenting with having employees pre-load your carry-on, getting it put in a bin over your ticketed seat. 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