{"id":3618,"date":"2002-10-18T09:59:31","date_gmt":"2002-10-18T14:59:31","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/?p=3618"},"modified":"2002-10-18T09:59:31","modified_gmt":"2002-10-18T14:59:31","slug":"open_letter_to","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2002\/10\/18\/open_letter_to.html","title":{"rendered":"Open Letter to Safeway Select Bank"},"content":{"rendered":"<p><i>To Whom It May Concern &#8212;<\/i><\/p>\n<p><i>Love your customer service personnel.  Your handling of our mortgage re-fi was as painless as possible.  You even have, as I recall, a nicely done web page for reviewing customer information.<\/i><\/p>\n<p><i>Just one thing.<\/i><\/p>\n<p><i>If you have, as part of your site login process a web page message, &#8220;We are unable to complete this request. Please contact Safeway Select Bank Customer Support at 1-877-123-4567 (Ref. # 118),&#8221; it would be extraordinarily convenient if calling that number led to any menu option that (a) resembled &#8220;For web page problems, press 3&#8221; or, failing that, &#8220;To speak to a real, live, actual person who has more than three menu options in their brain, press 0.&#8221;<\/i><\/p>\n<p><i>Yeah, that&#8217;d be the ticket.  Might even help me <u>solve my frickin&#8217; problem<\/u>.<\/i><\/p>\n<p><i>Sincerely,<br \/>\nYour Customer<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To Whom It May Concern &#8212; Love your customer service personnel. Your handling of our mortgage re-fi was as painless as possible. You even have, as I recall, a nicely&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[35],"tags":[],"class_list":["post-3618","post","type-post","status-publish","format-standard","hentry","category-big-business"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":13308,"url":"https:\/\/hill-kleerup.org\/blog\/2009\/01\/26\/less_convenient_banking.html","url_meta":{"origin":3618,"position":0},"title":"Less convenient banking","author":"***Dave","date":"Mon 26-Jan-09 7:09am","format":false,"excerpt":"I'm sure there are all sorts of practical, as well as political, reasons why they are closing down the storefront WaMu (now Chase) next to our Safeway, directing folks instead...","rel":"","context":"In &quot;Big Business&quot;","block_context":{"text":"Big Business","link":"https:\/\/hill-kleerup.org\/blog\/category\/big-business"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3464,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/11\/17\/banks_suck.html","url_meta":{"origin":3618,"position":1},"title":"Banks suck","author":"***Dave","date":"Sun 17-Nov-02 4:15pm","format":false,"excerpt":"After bailing out of US Bank to the conveniences and joys of Safeway Select Bank, and getting all our balances transferred and automatic withdrawals withdrawing and so forth ... imagine...","rel":"","context":"In &quot;Personal&quot;","block_context":{"text":"Personal","link":"https:\/\/hill-kleerup.org\/blog\/category\/personal"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":133568,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/05\/29\/airlines-and-crisis-control.html","url_meta":{"origin":3618,"position":2},"title":"Airlines and Crisis Control","author":"***Dave","date":"Mon 29-May-17 11:06am","format":false,"excerpt":"From personal experience and anecdote (so take it for what it's worth), airlines are one of the consumer service companies most prone to service problems -- delays, changes, inadequate resources -- and, most ironically, the poorest crisis control when things really hit the fans.The causes of problems for airlines are\u2026","rel":"","context":"In &quot;~PlusPosts&quot;","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":51323,"url":"https:\/\/hill-kleerup.org\/blog\/2015\/05\/31\/going-to-miss-our-local-safeway.html","url_meta":{"origin":3618,"position":3},"title":"Going to miss our local Safeway","author":"***Dave","date":"Sun 31-May-15 11:41pm","format":false,"excerpt":"Going to miss our local Safeway. I hope one of those \"second-tier\" shops moves in, for the sake of the shopping center, as well as the neighborhood. Closure of nine metro Denver Safeways has ripple effects on retailing Safeway's decision to close nine metro Denver stores is a concern to\u2026","rel":"","context":"In &quot;~PlusPosts&quot;","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2554,"url":"https:\/\/hill-kleerup.org\/blog\/2002\/06\/05\/latest_greatest.html","url_meta":{"origin":3618,"position":4},"title":"Latest, greatest on why U.S. Bank sucks","author":"***Dave","date":"Wed 5-Jun-02 7:07pm","format":false,"excerpt":"Still more U.S. Bank stuff ... Here's a chronology of the shenanigans that happened today, prompting my diatribe from earlier: A letter, dated 29 May (a month after we started...","rel":"","context":"In &quot;US Bank Sucks&quot;","block_context":{"text":"US Bank Sucks","link":"https:\/\/hill-kleerup.org\/blog\/category\/us-bank-sucks"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":131461,"url":"https:\/\/hill-kleerup.org\/blog\/2016\/09\/08\/calling-wells-fargo-to-account-both-real-and-fake.html","url_meta":{"origin":3618,"position":5},"title":"Calling Wells Fargo to Account (both real and fake)","author":"***Dave","date":"Thu 8-Sep-16 7:34pm","format":false,"excerpt":"I've known people who worked in bank branches, and one thing that has steadily escalated over the years has been pressure to expand business. This goes beyond \"suggestive selling\" like at Burger King (\"Would you also like fries with that?\"). Bank personnel are not just incented to keep expanding the\u2026","rel":"","context":"In &quot;~PlusPosts&quot;","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/3618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=3618"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/3618\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=3618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=3618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=3618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}