{"id":39201,"date":"2013-10-14T22:19:48","date_gmt":"2013-10-15T04:19:48","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/2013\/10\/14\/the-problems-with-healthcare-gov.html"},"modified":"2013-10-14T22:19:48","modified_gmt":"2013-10-15T04:19:48","slug":"the-problems-with-healthcare-gov","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2013\/10\/14\/the-problems-with-healthcare-gov.html","title":{"rendered":"The problems with Healthcare.gov"},"content":{"rendered":"
… are the problems of any large corporate\u00a0(including, or especially, governmental) IT project that doesn't have a strong manager to crack heads across the board and flog the troops into working collaboratively and<\/i> accountably.<\/p>\n

It has nothing to do with the ACA itself, of course. The map is not the terrain, the messenger is not the message, and having seen some major IT projects go into the ditch I can tell you that their doing so didn't mean the policies and practices they were meant to fulfill\u00a0were wrong.<\/p>\n

(FWIW, from the sounds of it, it wouldn't have made any difference if it had been pushed back a year. Without strong program management, a project will not improve with time.)<\/p>\n

(And, also FWIW, this is exactly the sort of system that should have had a pilot and phased roll-out. Implementing something like this "big bang" is practically begging for problems.)<\/p>\n

Reshared post from +Andreas Schou<\/a><\/strong><\/p>\n

This is probably the best pre-post-mortem you'll see about healthcare.gov<\/a>. Read it.<\/p>\n

(An aside: for no good reason, since I met +<\/span>David Auerbach<\/a><\/span>\u00a0on G+ before he started writing for Slate, I've been kind of hesitant to post this despite really having enjoyed it. I feel slightly like I'm confusing categories by posting this here — like I'm his grandmother clipping out his article and posting it on my fridge.)<\/p><\/blockquote>\n<\/div>\n

\n

\n \n <\/div>\n

What Really Went Wrong With Healthcare.gov?<\/a>
\n Of all the terrible websites I\u2019ve seen, healthcare.gov ranks somewhere in the middle. It has been difficult if not impossible to sign up, and customer service has been inadequate. But it\u2019s certainly better than the NYC Department of Education site that I attempted to help a friend navigate two years…\n <\/p>\n

View this post on Google+<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

… are the problems of any large corporate\u00a0(including, or especially, governmental) IT project that doesn't have a strong manager to crack heads across the board and flog the troops into working collaboratively and accountably. It has nothing to do with the ACA itself, of course. The map is not the terrain, the messenger is not … Continue reading “The problems with Healthcare.gov”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[106],"tags":[],"class_list":["post-39201","post","type-post","status-publish","format-standard","hentry","category-plusposts"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":133784,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/07\/02\/you-too-can-be-a-stasi-agent.html","url_meta":{"origin":39201,"position":0},"title":"You, too, can be a Stasi agent!","author":"***Dave","date":"Sun 2-Jul-17 11:06pm","format":false,"excerpt":"A 1984 training film for the East German Ministry for State Security (Ministerium f\u00fcr Staatssicherheit, more commonly known as the Stasi). 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Time to take out a new home loan, it seems. # FWIW, the Apple store at Park Meadows is doing 2-3x the business of the suspiciously similar Microsoft store.\u2026","rel":"","context":"In "~Tweets"","block_context":{"text":"~Tweets","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/tweets"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27325,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/04\/04\/somehow-i-dont-see-this-as-states-rights-the-gop-will-support.html","url_meta":{"origin":39201,"position":3},"title":"Somehow I don't see this as states rights the GOP will support","author":"***Dave","date":"Wed 4-Apr-12 12:15am","format":false,"excerpt":"Though, FWIW, I don't expect the Obama Administatration to support it, either. #ddtb Embedded Link Lawmakers In 5 States Tell Feds To Back Off Medical Marijuana WASHINGTON -- Elected lawmakers in five states have a message for the federal government: Don't interfere with state medical marijuana laws. In an open\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":39097,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/10\/08\/movie-review-true-lies-1994.html","url_meta":{"origin":39201,"position":4},"title":"Movie Review: “True Lies” (1994)","author":"***Dave","date":"Tue 8-Oct-13 10:05pm","format":false,"excerpt":"This is one of those movies that I just love ... as long as I don't scratch too far below the surface. \u00a0I was, FWIW, gratified that my 13yo daughter found Harry's treatment of Helen pretty awful. A \u2605\u2605\u2605\u2605 review of True Lies (1994) On the one hand, this is\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":40145,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/12\/20\/in-case-you-needed-another-reason-not-to-visit-uganda.html","url_meta":{"origin":39201,"position":5},"title":"In case you needed another reason not to visit Uganda","author":"***Dave","date":"Fri 20-Dec-13 7:05am","format":false,"excerpt":"While the revised bill dropped the death penalty for multiple convictions of homosexual behavior, it's replaced with life imprisonment instead, which is not a whole lot better. 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