{"id":44194,"date":"2014-08-06T10:53:53","date_gmt":"2014-08-06T16:53:53","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/2014\/08\/06\/you-can-call-us-any-time-you-like-but-you-can-never-leave.html"},"modified":"2014-08-06T17:43:36","modified_gmt":"2014-08-06T23:43:36","slug":"you-can-call-us-any-time-you-like-but-you-can-never-leave","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2014\/08\/06\/you-can-call-us-any-time-you-like-but-you-can-never-leave.html","title":{"rendered":"You can call us any time you like, but you can never leave"},"content":{"rendered":"
The quality checklist for call agents at Comcast's account retention desk is fascinating because so much of what's highlighted is just what you'd want<\/i> customer service folk to do — except for the lack of any way to get out of your Comcast service if that's what you really want to accomplish.\ufeff<\/div>\n

\n

\n \n <\/div>\n

The Handbook Comcast Employees Use to Keep You From Leaving<\/a>
\n A few weeks ago, the Comcast call heard ’round the world sent the internet into a cable-call-center-hating frenzy\u2014and for good reason! But customers aren’t the only victims here; even Comcast itself said the so-called “rep from hell” was just following orders. And now, thanks to a copy secured by The Verge, we know exactly what those orders are.\n <\/p>\n

View this post on Google+<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The quality checklist for call agents at Comcast's account retention desk is fascinating because so much of what's highlighted is just what you'd want customer service folk to do — except for the lack of any way to get out of your Comcast service if that's what you really want to accomplish.\ufeff The Handbook Comcast … Continue reading “You can call us any time you like, but you can never leave”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[106,35],"tags":[],"class_list":["post-44194","post","type-post","status-publish","format-standard","hentry","category-plusposts","category-big-business"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":136862,"url":"https:\/\/hill-kleerup.org\/blog\/2018\/07\/08\/service-dinosaur.html","url_meta":{"origin":44194,"position":0},"title":"Service Dinosaur","author":"***Dave","date":"Sun 8-Jul-18 9:57am","format":false,"excerpt":"Heh.#jurasicworld #travel #serviceanimal Original Post","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":130140,"url":"https:\/\/hill-kleerup.org\/blog\/2016\/03\/08\/movie-review-kingsman-the-secret-service-2014.html","url_meta":{"origin":44194,"position":1},"title":"Movie Review: "Kingsman: The Secret Service" (2014)","author":"***Dave","date":"Tue 8-Mar-16 2:45am","format":false,"excerpt":"An entertaining and interesting take (with some subversive social commentary) on the James Bond genre that falls apart in the third act into a shoddy adolescent fantasy. There were bits I loved, but too many bits I just shook my head at.Full review:http:\/\/letterboxd.com\/three_star_dave\/film\/kingsman-the-secret-service\/3.5 out of 5 stars. \u00a0 View on\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2016\/03\/kingsman5B15D.jpgimgmax%3D660.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":135085,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/10\/11\/public-service-announcement-samantha-bee.html","url_meta":{"origin":44194,"position":2},"title":"A Public Service Announcement from Samantha Bee","author":"***Dave","date":"Wed 11-Oct-17 11:39pm","format":false,"excerpt":"In the aftermath of the Harvey Weinstein (and others) sexual harassment (and worse) scandal(s), Samantha Bee has some advice for men. I am sorely tempted to say that this should be one of those mandatory HR videos that employees are required to watch. View on Google+","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2017\/10\/59df119e2d0000265e309e931.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2017\/10\/59df119e2d0000265e309e931.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2017\/10\/59df119e2d0000265e309e931.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2017\/10\/59df119e2d0000265e309e931.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2017\/10\/59df119e2d0000265e309e931.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2017\/10\/59df119e2d0000265e309e931.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":133346,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/04\/25\/dc-pulls-a-cbs-puts-young-justice-and-live-titans-to-exclusive-channel.html","url_meta":{"origin":44194,"position":3},"title":"DC pulls a CBS, puts "Young Justice" and live "Titans" to exclusive channel","author":"***Dave","date":"Tue 25-Apr-17 12:28pm","format":false,"excerpt":"I'd already decided, sadly, that I was not going to pony up yet an additional monthly fee for CBS's exclusive digital service just so that I could watch the new Star Trek series.Alas, DC and Warner Brothers have decided to take the same route. In addition to the long-awaited third\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":130327,"url":"https:\/\/hill-kleerup.org\/blog\/2016\/03\/28\/well-nobody-expected-a-polite-gop-convention-did-they.html","url_meta":{"origin":44194,"position":4},"title":"Well, nobody expected a polite GOP convention, did they?","author":"***Dave","date":"Mon 28-Mar-16 12:33pm","format":false,"excerpt":"If an armed society is a polite society, then I guess that means there will be a lot of impoliteness at the GOP convention. Who'd have thunk?Unless, of course, the RNC stands on principle and demands the Secret Service allow folk to carry guns into their convention in Cleveland. I\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":134716,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/09\/16\/chaplains-gone-wild.html","url_meta":{"origin":44194,"position":5},"title":"Chaplains! gone! wild!","author":"***Dave","date":"Sat 16-Sep-17 10:57am","format":false,"excerpt":"The military is a microcosm of society as a whole, even with the added layer of discipline and mission. So it shouldn't be surprising that questions of religious intolerance and excessive zeal -- and just plain bigotry -- would find their way into the armed services. It's troubling amongst the\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2017\/09\/unnamed-9.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/44194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=44194"}],"version-history":[{"count":1,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/44194\/revisions"}],"predecessor-version":[{"id":44210,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/44194\/revisions\/44210"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=44194"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=44194"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=44194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}