{"id":7001,"date":"2004-11-14T12:58:26","date_gmt":"2004-11-14T19:58:26","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/2004\/11\/14\/a-sorry-excuse-works.html"},"modified":"2004-11-14T12:58:26","modified_gmt":"2004-11-14T19:58:26","slug":"a_sorry_excuse","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2004\/11\/14\/a_sorry_excuse.html","title":{"rendered":"A sorry excuse … works"},"content":{"rendered":"

Your mom was right: saying you’re sorry really is an important way of resolving a conflict<\/a>.<\/p>\n

Some malpractice-reform advocates say an apology can help doctors avoid getting sued, especially when combined with an upfront settlement offer.<\/p>\n

The idea defies a long tradition in which doctors cultivated a Godlike image of infallibility and rarely owned up to their mistakes.<\/p>\n

The hospitals in the University of Michigan Health System have been encouraging doctors since 2002 to apologize for mistakes. The system’s annual attorney fees have since dropped from $3 million to $1 million, and malpractice lawsuits and notices of intent to sue have fallen from 262 filed in 2001 to about 130 per year, said Rick Boothman, a former trial attorney who launched the practice there.<\/p>\n

And other examples are given. <\/p>\n

It would be nice if that example were spread outside of the medical field. Being apologized to validates your anger and outrage, it makes you feel accepted as a human being, and it reestablishes a connection that was damaged by ill treatment. It’s an extension of the “The Customer Is Always Right” theory (though a bit less extreme).<\/p>\n

We could all use with a bit more apologizing, received and given. It would even be better if it were sincere, either as an acknowledgement of wrongdoing, or at least an acknowledgment of emotional hurt.<\/p>\n

(Posted by CronDave<\/a>)<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"

Your mom was right: saying you’re sorry really is an important way of resolving a conflict. Some malpractice-reform advocates say an apology can help doctors avoid getting sued, especially when…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[8],"tags":[],"class_list":["post-7001","post","type-post","status-publish","format-standard","hentry","category-zt-pc"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":27072,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/03\/13\/letting-doctors-lie-for-the-greater-good.html","url_meta":{"origin":7001,"position":0},"title":"Letting doctors lie for the "greater good"","author":"***Dave","date":"Tue 13-Mar-12 6:53am","format":false,"excerpt":"An increasing number of states are letting doctors off the hook from malpractice suits if they fail to tell their patients about prenatal conditions that might lead to a woman legally choosing to abort. \"No, nothing wrong with the amnio or the ultrasound ...\" Disgusting. \"Despite the rhetoric of anti-abortion\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26777,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/03\/01\/lying-its-a-good-christian-value.html","url_meta":{"origin":7001,"position":1},"title":"Lying: It's a Good, Christian Value","author":"***Dave","date":"Thu 1-Mar-12 9:45am","format":false,"excerpt":"Of course it's not, but that seems to be the message that Gov. Brownback (and the Kansas GOP legislators) seem to be sending with this abortion bill.\"Among the provisions is one which would exempt doctors from malpractice suits if they withhold information -- in order to prevent an abortion --\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12521,"url":"https:\/\/hill-kleerup.org\/blog\/2008\/04\/03\/it_malpractice.html","url_meta":{"origin":7001,"position":2},"title":"IT Malpractice?","author":"***Dave","date":"Thu 3-Apr-08 10:19am","format":false,"excerpt":"Interesting article here on Waste Management suing SAP based on promises broken. Which is leading some to think that \"IT Malpractice\" suits are just around the corner. Which, honestly, might...","rel":"","context":"In "Hi-Tech"","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27030,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/03\/10\/kansas-ups-the-anti-abortion-stakes.html","url_meta":{"origin":7001,"position":3},"title":"Kansas ups the anti-abortion stakes","author":"***Dave","date":"Sat 10-Mar-12 1:19pm","format":false,"excerpt":"Well, clearly, we've discovered one thing that the GOP hates more than taxes: abortion. Thus a Kansas state bill to sales tax (and tax in other ways) the snot out of the abortion process, increasingly making it affordable only to the well off. Plus, it's extra money for the state\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":814,"url":"https:\/\/hill-kleerup.org\/blog\/2001\/11\/12\/now_perhaps_the.html","url_meta":{"origin":7001,"position":4},"title":"Now perhaps the Justice Dept. can turn to something useful","author":"***Dave","date":"Mon 12-Nov-01 1:33pm","format":false,"excerpt":"A federal judge has temporarily blocked the DEA from going after doctors in Oregon who prescribe drugs that help terminally ill patients die. This is presently allowed in Oregon per...","rel":"","context":"In "Politics & Law"","block_context":{"text":"Politics & Law","link":"https:\/\/hill-kleerup.org\/blog\/category\/politics-law"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":879,"url":"https:\/\/hill-kleerup.org\/blog\/2001\/11\/06\/like_he_doesnt.html","url_meta":{"origin":7001,"position":5},"title":"Like he doesn’t have enough else to do?","author":"***Dave","date":"Tue 6-Nov-01 8:19pm","format":false,"excerpt":"Our intrepid Attorney General, having too much time on his hands and too many conservative patrons to ignore, has decided to take firm, decisive action the one issue that's on...","rel":"","context":"In "Politics & Law"","block_context":{"text":"Politics & Law","link":"https:\/\/hill-kleerup.org\/blog\/category\/politics-law"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/7001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=7001"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/7001\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=7001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=7001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=7001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}