Dear Mr. Unsolicited Advice,<\/p>\n
How can Stevinson Toyota West, a local major car dealership here in the Denver metro area, make my customer service experience more noteworthy?<\/p>\n
— Driving in Denver<\/p>\n
Oh, let me count the ways:<\/p>\n
Hey, Stevinson Toyota West people, if a call is routed to your service desk, be sure not to pick it up and politely ask me to hold. Let it sit on hold for a long time, then let it roll over, ring a few times, and briefly pick it up and then immediately push the hold button again. I can hear the music interruption and the background noise while the phone is briefly off the hook,<\/em> and that will assure me that someone is still alive over there.<\/p>\n It’s also impressive if you leave me on hold long enough that I get to listen to the entire frelling jazzy Muzak-on-hold tape loop you cheaped out and bought, and hear it roll back over to the beginning.<\/p>\n When you hire someone to answer the phone in the service department, make sure, if you aren’t going to hire enough associates to come to the phone in a timely fashion, you hire someone who isn’t a trained service professional, so that they have to scramble to figure out what your problem is.<\/p>\n This sort of customer service strategy — which you seem to already be taking to heart — will not actually drive away customers who find it seriously convenient, logistically, to go to you. But it will make people glad they actually bought their car somewhere else.<\/p>\n","protected":false},"excerpt":{"rendered":" Dear Mr. Unsolicited Advice, How can Stevinson Toyota West, a local major car dealership here in the Denver metro area, make my customer service experience more noteworthy? — Driving in…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[35,5,53],"tags":[],"class_list":["post-7171","post","type-post","status-publish","format-standard","hentry","category-big-business","category-cars","category-mr-unsolicited-advice"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":7189,"url":"https:\/\/hill-kleerup.org\/blog\/2004\/10\/12\/ask_mr_unsolici.html","url_meta":{"origin":7171,"position":0},"title":"Ask Mr. Unsolicited Advice about Telemarketing!","author":"***Dave","date":"Tue 12-Oct-04 12:36pm","format":false,"excerpt":"Dear Mr. Unsolicited Advice, I am a telemarketer. 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