Since I was on a phonecon this morning, even as I watched the cable modem blink its lonely, clueless, disconnected way, Margie ran off to the Comcast Office. She walked in, said it was broken, and they gave her a new one.<\/p>\n
Different model this time, though. Motorola SURFboard SB5120. I have no idea if that’s a good thing or a bad thing.<\/p>\n
Modem didn’t seem to work at first. All the lights came up fine, except the PC light. Played with normal vs. cross-over cables, played with power cycles, etc. No change.<\/p>\n
Okay. Call Comcast to register the modem, just in case. Wait on hold for several minutes. Give the nice lady the modem MAC address. Plug stuff back in, waiting for it to recognize …<\/p>\n
[Grotesquely painful long story cut short.]<\/p>\n
I suspect it is a line problem. Same cycle of blinking lights. Rrg.<\/p>\n
Margie eventually called up. Dude at Comcast walked her — again — through the same three pages of “diagnostic tests” they have scripted, complete with my bringing over my notebook to plug directly in (and then being told not to).<\/p>\n
She eventually mentioned that there was still a service call scheduled at the house tomorrow morning. At which point, Dude informed her that, no, it was cancelled when I called to register the new modem (which registration they didn’t actually confirm, and which cancellation was not at all mentioned when I talked with Dudette this morning).<\/p>\n
Margie wrangled them into a service call time that was relatively convenient, again tomorrow, and hung up.<\/p>\n
So Margie is Disconnected in Denver. I’m WiFied in at DIA (“DEN is Ten!”), waiting for my flight. Which is mildly ironic.<\/p>\n
On the other hand, I had no problems connecting to the AT&T Wireless signal here this time, and it will bill directly to my company cell phone, and since I made use of the time to connect into the company mail …<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Since I was on a phonecon this morning, even as I watched the cable modem blink its lonely, clueless, disconnected way, Margie ran off to the Comcast Office. She walked…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[47],"tags":[],"class_list":["post-7454","post","type-post","status-publish","format-standard","hentry","category-my-computer"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":7462,"url":"https:\/\/hill-kleerup.org\/blog\/2005\/03\/01\/what_we_have_he.html","url_meta":{"origin":7454,"position":0},"title":"What we have here is a failure to communicate","author":"***Dave","date":"Tue 1-Mar-05 5:49am","format":false,"excerpt":"Got home last night from my last official Search Committee meeting (huzzah!) to find Margie cursing softly and fooling around with the cable modem ... After a half hour or...","rel":"","context":"In "My Computer"","block_context":{"text":"My Computer","link":"https:\/\/hill-kleerup.org\/blog\/category\/my-computer"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7495,"url":"https:\/\/hill-kleerup.org\/blog\/2005\/02\/21\/cable_cut_ups.html","url_meta":{"origin":7454,"position":1},"title":"Cable cut-ups","author":"***Dave","date":"Mon 21-Feb-05 7:36am","format":false,"excerpt":"Our cable modem service went flooey on Saturday night, about 9:30p or so -- which, to be sure, meant we got to bed at a reasonable hour, but was still...","rel":"","context":"In "Hi-Tech"","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16003,"url":"https:\/\/hill-kleerup.org\/blog\/2009\/10\/13\/sing-a-tale-of-comcast.html","url_meta":{"origin":7454,"position":2},"title":"Sing a Tale of Comcast","author":"***Dave","date":"Tue 13-Oct-09 7:58pm","format":false,"excerpt":"So we were having problems with our Comcast broadband connection. For about 45 minutes, it would go down (per the modem lights), I would reset the modem, it would stay up about 5-7 minutes, then drop again. I finally (once I, ahem, realized we were having a problem), I called\u2026","rel":"","context":"In "Hi-Tech"","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7412,"url":"https:\/\/hill-kleerup.org\/blog\/2005\/03\/11\/das_blinkenligh.html","url_meta":{"origin":7454,"position":3},"title":"Das Blinkenlights sind Kaput","author":"***Dave","date":"Fri 11-Mar-05 9:03am","format":false,"excerpt":"Our cable modem service started flaking out again last night (right in mid-chat with the Strategist, no less). Fortunately it was after we'd done the majority of our gaming for...","rel":"","context":"In "My Computer"","block_context":{"text":"My Computer","link":"https:\/\/hill-kleerup.org\/blog\/category\/my-computer"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7474,"url":"https:\/\/hill-kleerup.org\/blog\/2005\/02\/25\/cable_tears.html","url_meta":{"origin":7454,"position":4},"title":"Cable tears","author":"***Dave","date":"Fri 25-Feb-05 8:29am","format":false,"excerpt":"Rrg. Cable modem is down. Again. (This will be posted after we're back up.) Last time we called Comcast, they weren't able to see any system problems. And it's intermittent...","rel":"","context":"In "My Computer"","block_context":{"text":"My Computer","link":"https:\/\/hill-kleerup.org\/blog\/category\/my-computer"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4593,"url":"https:\/\/hill-kleerup.org\/blog\/2003\/08\/01\/urgent_cable.html","url_meta":{"origin":7454,"position":5},"title":"Urgent cable","author":"***Dave","date":"Fri 1-Aug-03 6:00pm","format":false,"excerpt":"Our cable has been off-and-on all afternoon -- more the former than the latter. A call to the hapless Comcast cable folks produced (after delving through about fifteen prompts and...","rel":"","context":"In "Hi-Tech"","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"Bringing Us Intermittent Service Since 2003!","src":"\/blog\/images\/comcast.png","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/7454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=7454"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/7454\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=7454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=7454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=7454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}