{"id":9021,"date":"2006-03-03T20:45:09","date_gmt":"2006-03-04T03:45:09","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/2006\/03\/03\/techie-peeves.html"},"modified":"2006-03-03T20:45:09","modified_gmt":"2006-03-04T03:45:09","slug":"techie_peeves","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2006\/03\/03\/techie_peeves.html","title":{"rendered":"Techie peeves"},"content":{"rendered":"

The top ten peeves of a support tech<\/a>.<\/p>\n

Oh, yeah. Definitely. Especailly #4 …<\/p>\n

#4 Being treated like a user by tech support from another company.<\/strong><\/p>\n

I dread problems that result in a call to the manufacturer\u2019s tech support department. I will experiment, read manuals, Google the error message, and sacrifice chickens on the keyboard before I will call a tech support number for a problem I can\u2019t resolve. My pride simply can\u2019t handle answering the most basic questions: Have you checked that the printer is in fact plugged in and turned on? ARRRGGGH. Get me out of here. Please, please, please, put me straight through to your highest support level because I can guarantee that I have tried everything you are going to suggest at least three times. Oh wait, never mind, the power strip was turned off\u2026. <\/p><\/blockquote>\n

Actually, I don’t mind being asked if I’ve done something, it’s being walked through how to test it without asking me first. Granted, they’re usually following a script, but …<\/p>\n

(via GeekPress<\/a>)<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"

The top ten peeves of a support tech. Oh, yeah. Definitely. Especailly #4 … #4 Being treated like a user by tech support from another company. I dread problems that…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[20],"tags":[],"class_list":["post-9021","post","type-post","status-publish","format-standard","hentry","category-hi-tech"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":30557,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/10\/09\/please-listen-carefully-our-menus-have-recently-changed.html","url_meta":{"origin":9021,"position":0},"title":"Please listen carefully. Our menus have recently changed","author":"***Dave","date":"Tue 9-Oct-12 9:32am","format":false,"excerpt":"I've been involved in tech support on both sides of the equation -- being the support person on the phone trying to patiently\u00a0extract the key information that will actually explain the problem beyond \"It's broken,\" and being the customer person on the phone with the detailed list of error messages\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42191,"url":"https:\/\/hill-kleerup.org\/blog\/2014\/05\/25\/what-happens-when-you-dont-have-a-family-member-to-provide-tech-support.html","url_meta":{"origin":9021,"position":1},"title":"What happens when you don’t have a family member to provide tech support","author":"***Dave","date":"Sun 25-May-14 3:53pm","format":false,"excerpt":"What happens when you don't have a family member to provide tech supportWhile I occasionally\u00a0grumble under my breath about remote tech support calls from relatives -- I'd rather they were bugging me than talking with these miscreants.\ufeff Inside the US government\u2019s war on tech support scammers PCCare247 allegedly collected millions\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27275,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/03\/29\/for-future-reference-tech-support-assistance-via-screenleap.html","url_meta":{"origin":9021,"position":2},"title":"For future reference: tech support assistance via Screenleap","author":"***Dave","date":"Thu 29-Mar-12 12:34am","format":false,"excerpt":"Noting this just as a way of future support for familial tech support calls. #ddtb Embedded Link Screenleap lets you share your screen with one click and no software installation I'm a big fan of services on the web that don't require me to sign up or install any software.\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"http:\/\/images0-focus-opensocial.googleusercontent.com\/gadgets\/proxy?container=focus&gadget=a&resize_h=100&url=http%3A%2F%2Fcdn.thenextweb.com%2Fwp-content%2Fblogs.dir%2F1%2Ffiles%2F2012%2F03%2F409513865_27384f7666_z-300x250.jpg","width":350,"height":200},"classes":[]},{"id":23840,"url":"https:\/\/hill-kleerup.org\/blog\/2011\/11\/18\/tech-support-archaeology.html","url_meta":{"origin":9021,"position":3},"title":"Tech Support Archaeology","author":"***Dave","date":"Fri 18-Nov-11 11:11am","format":false,"excerpt":"If I had a nickel for every time this has happened to me ...(via +Doyce Testerman and http:\/\/xkcd.com\/979\/) #ddtb","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":50119,"url":"https:\/\/hill-kleerup.org\/blog\/2015\/04\/17\/tech-support-for-fun-and-profit.html","url_meta":{"origin":9021,"position":4},"title":"Tech support for fun and profit","author":"***Dave","date":"Fri 17-Apr-15 2:33pm","format":false,"excerpt":"Mom, just because some of these sound like things I've said doesn't mean they're not true! Promise! Originally shared by +Les Jenkins: I'm totally gonna have to try some of these explanations... #1117; The Computer Mechanic Check out this Wondermark comic! View on Google+","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14532,"url":"https:\/\/hill-kleerup.org\/blog\/2009\/04\/14\/tech-support-maunderings.html","url_meta":{"origin":9021,"position":5},"title":"Tech support maunderings","author":"***Dave","date":"Tue 14-Apr-09 9:09am","format":false,"excerpt":"Being reliant on IE6 as one's sole gateway to the Internet, rather than Firefox 3 and a panoply of Net-enabled applications, is like borrowing your deadbeat cousin's old junker while your car is in the shop -- it's slow, noisy, and there's a distinct odor of cat urine wafting up\u2026","rel":"","context":"In "My Computer"","block_context":{"text":"My Computer","link":"https:\/\/hill-kleerup.org\/blog\/category\/my-computer"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/9021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=9021"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/9021\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=9021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=9021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=9021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}