{"id":9021,"date":"2006-03-03T20:45:09","date_gmt":"2006-03-04T03:45:09","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/2006\/03\/03\/techie-peeves.html"},"modified":"2006-03-03T20:45:09","modified_gmt":"2006-03-04T03:45:09","slug":"techie_peeves","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2006\/03\/03\/techie_peeves.html","title":{"rendered":"Techie peeves"},"content":{"rendered":"

The top ten peeves of a support tech<\/a>.<\/p>\n

Oh, yeah. Definitely. Especailly #4 …<\/p>\n

#4 Being treated like a user by tech support from another company.<\/strong><\/p>\n

I dread problems that result in a call to the manufacturer\u2019s tech support department. I will experiment, read manuals, Google the error message, and sacrifice chickens on the keyboard before I will call a tech support number for a problem I can\u2019t resolve. My pride simply can\u2019t handle answering the most basic questions: Have you checked that the printer is in fact plugged in and turned on? ARRRGGGH. Get me out of here. Please, please, please, put me straight through to your highest support level because I can guarantee that I have tried everything you are going to suggest at least three times. Oh wait, never mind, the power strip was turned off\u2026. <\/p><\/blockquote>\n

Actually, I don’t mind being asked if I’ve done something, it’s being walked through how to test it without asking me first. Granted, they’re usually following a script, but …<\/p>\n

(via GeekPress<\/a>)<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"

The top ten peeves of a support tech. Oh, yeah. Definitely. Especailly #4 … #4 Being treated like a user by tech support from another company. I dread problems that…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[20],"tags":[],"class_list":["post-9021","post","type-post","status-publish","format-standard","hentry","category-hi-tech"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":39194,"url":"https:\/\/hill-kleerup.org\/blog\/2013\/10\/13\/english-misuse-pet-peeves-faze.html","url_meta":{"origin":9021,"position":0},"title":"English Misuse Pet Peeves: "faze"","author":"***Dave","date":"Sun 13-Oct-13 5:57pm","format":false,"excerpt":"\u00a0Dear English Speakers: \u00a0If you want to talk about a person being disconcerted, daunted, disturbed by something, the word you are looking for is faze, not phase.Not even a series of losses at the at the casino could faze Ambassador Mollari, as long as there was someone around who would\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":132398,"url":"https:\/\/hill-kleerup.org\/blog\/2016\/12\/20\/the-eff-is-a-good-cause.html","url_meta":{"origin":9021,"position":1},"title":"The EFF Is A Good Cause","author":"***Dave","date":"Tue 20-Dec-16 2:26pm","format":false,"excerpt":"As folk look around for good causes to contribute to -- especially in times when they are feeling threatened -- a tech-focused organization may not seem to be the first thing you think of. But the EFF has a long history of fighting for privacy rights, fighting against censorship, fighting\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2016\/12\/eff_wired_ad_2016_mobile.pngimgmax%3D660.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":133465,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/05\/12\/ftc-sets-forth-to-smite-tech-support-scams.html","url_meta":{"origin":9021,"position":2},"title":"FTC sets forth to smite tech support scams","author":"***Dave","date":"Fri 12-May-17 1:11pm","format":false,"excerpt":"I know folk who've been burned by this kind of thing. Preying on people's fears (especially ones you've drummed up yourself) is despicable. Feds Launch Major Smackdown On \u2018Tech Support\u2019 Scams If the world of scams was a wrestling ring, the Federal Trade Commission would be launching itself from the\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":135901,"url":"https:\/\/hill-kleerup.org\/blog\/2018\/02\/16\/squeaky-wheel-gets-grease.html","url_meta":{"origin":9021,"position":3},"title":"The squeaky wheel gets the grease","author":"***Dave","date":"Fri 16-Feb-18 11:42pm","format":false,"excerpt":"Mom's new phone system is VOIP via Comcast \/ Xfinity. But from the time it was hooked up, despite the fact that she doesn't have Comcast Voice Messaging on her account (answering machine!), her phone line had the stutter dial-tone that modern phones use to detect if there's a telco\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2018\/02\/qualitysurvey5B15D.pngimgmax%3D660.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2018\/02\/qualitysurvey5B15D.pngimgmax%3D660.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2018\/02\/qualitysurvey5B15D.pngimgmax%3D660.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":129089,"url":"https:\/\/hill-kleerup.org\/blog\/2015\/12\/08\/everyone-in-tech-support-has-had-days-like-this.html","url_meta":{"origin":9021,"position":4},"title":"Everyone in tech support has had days like this","author":"***Dave","date":"Tue 8-Dec-15 6:39pm","format":false,"excerpt":"I think I've made that face, too.(Original: http:\/\/explodingdinosaur.com\/comic\/technical-difficulties\/) \u00a0 View on Google+","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2015\/12\/2015-12-02-technical-difficulties5B15D.pngimgmax%3D660.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2015\/12\/2015-12-02-technical-difficulties5B15D.pngimgmax%3D660.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2015\/12\/2015-12-02-technical-difficulties5B15D.pngimgmax%3D660.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":160985,"url":"https:\/\/hill-kleerup.org\/blog\/2026\/02\/15\/i-tech-support.html","url_meta":{"origin":9021,"position":5},"title":"I, Tech Support","author":"***Dave","date":"Sun 15-Feb-26 3:24pm","format":false,"excerpt":"For better or worse, I have my niche in the family.","rel":"","context":"In "Hi-Tech"","block_context":{"text":"Hi-Tech","link":"https:\/\/hill-kleerup.org\/blog\/category\/hi-tech"},"img":{"alt_text":"1990s computer","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2026\/02\/computer-1990s.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/9021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=9021"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/9021\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=9021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=9021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=9021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}