{"id":9416,"date":"2006-07-11T14:45:39","date_gmt":"2006-07-11T21:45:39","guid":{"rendered":"http:\/\/hill-kleerup.org\/blog\/wp\/2006\/07\/11\/lost-verizon.html"},"modified":"2006-07-11T14:45:39","modified_gmt":"2006-07-11T21:45:39","slug":"lost_verizon","status":"publish","type":"post","link":"https:\/\/hill-kleerup.org\/blog\/2006\/07\/11\/lost_verizon.html","title":{"rendered":"Lost Verizon"},"content":{"rendered":"

Because when it comes to the fine print, it doesn’t matter what you’re told<\/a>, it just matters what they decide to honor.  As this Verizon customer learned when he was given some free bonus minutes by a Verizon customer rep named Dave, only to discover an unexpected $250 charge on his bill.  He called Verizon again and … well …<\/p>\n

<\/p>\n

\n

R: That is not what Dave said. Dave was very aware I had a ‘shared’ minute account and I was asking how to avoid over-the-plan minutes on either phone. Dave said the bonus minutes could be used by either phone. <\/p>\n

V: If Dave said that, he told you wrong. The bonus minutes he added only apply to the first phone and are not shared. Also, to repeat, Dave did not follow Verizon procedure and should not have added that many bonus minutes. <\/p>\n

R: Again, from my side, I have to rely on what your representatives say. I have no control on the level of training or how much your representatives learn and follow what they are told. So what you are saying is the bonus minutes Dave added to my shared account cannot be shared? <\/p>\n

V: That is correct and if Dave told you different, he was wrong. <\/p>\n

R: I have to rely on what Dave said. Can you play back the recorded line conversation between Dave and me to verify what was said? <\/p>\n

V: No. If you want to listen or get a transcript of the recording you will have to obtain a court order.<\/p>\n

R: Have you listened to the recording?<\/p>\n

V: I cannot tell you if I have.<\/p>\n<\/blockquote>\n

The helpful Verizon person finally offered to upgrade the person’s contract level to cover the charges — for an extra $20\/month, minimum 12 months (i.e., just short of the $250 being asked for).  Verizon also offered $50 for the person’s trouble.  He took the $50, paid the $250, and let his Verizon contract lapse the next month.<\/p>\n

How to win customers and influence people …<\/p>\n

<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Because when it comes to the fine print, it doesn’t matter what you’re told, it just matters what they decide to honor.  As this Verizon customer learned when he was…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[35],"tags":[],"class_list":["post-9416","post","type-post","status-publish","format-standard","hentry","category-big-business"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":132657,"url":"https:\/\/hill-kleerup.org\/blog\/2017\/01\/26\/because-of-course-we-need-more-big-telecomm-big-media-mergers.html","url_meta":{"origin":9416,"position":0},"title":"Because of course we need more Big Telecomm \/ Big Media mergers","author":"***Dave","date":"Thu 26-Jan-17 9:29am","format":false,"excerpt":"As a colleague commented the other day, \"It's like watching the AT&T breakup, in reverse.\" Only it's phone and data and TV and content creation. Ma Bell should have ever been so ambitious as today's movers and shakers. Originally shared by +Consumerist: Earlier this month, it was reported that Verizon\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17333,"url":"https:\/\/hill-kleerup.org\/blog\/2010\/05\/09\/i-can-haz-android.html","url_meta":{"origin":9416,"position":1},"title":"I can haz Android?","author":"***Dave","date":"Sun 9-May-10 10:30pm","format":false,"excerpt":"So we bundled together all of our current mobile phone info* and trundled down to the Verizon store this afternoon. *No, it wasn't, but we thought it was. This is the Verizon store down by the local Home Depot, and I was astonished that the parking lot was full in\u2026","rel":"","context":"In "My Mobile \/ PDA \/ eReader \/ tablet"","block_context":{"text":"My Mobile \/ PDA \/ eReader \/ tablet","link":"https:\/\/hill-kleerup.org\/blog\/category\/my-mobile-pda"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2010\/05\/droid-incredible.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2010\/05\/droid-incredible.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/hill-kleerup.org\/blog\/wp\/wp-content\/uploads\/2010\/05\/droid-incredible.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":30234,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/09\/12\/verizon-and-prls-and-3g-vs-4g.html","url_meta":{"origin":9416,"position":2},"title":"Verizon and PRLs and 3G vs 4G","author":"***Dave","date":"Wed 12-Sep-12 9:17am","format":false,"excerpt":"Sometimes it just doesn't pay to get on the Internet.Whilst arranging for my India trip, Margie contacted Verizon to determine how best to deal with voice connectivity for my phone. \u00a0India is actually one of the few CDMA countries out there, so it looks like I can just roam for\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":31350,"url":"https:\/\/hill-kleerup.org\/blog\/2012\/11\/13\/at-last-verizon-does-something-i-like.html","url_meta":{"origin":9416,"position":3},"title":"At last Verizon does something I like","author":"***Dave","date":"Tue 13-Nov-12 6:25am","format":false,"excerpt":"Starting in January, Verizon will start getting rid of those un-get-riddable apps it's insisted on loading on its Android and Blackberry smartphones (\"Do you want to perform this action with Google's really cool Navigator or use Verizon's craptastic version?\"). More space on the phone (and fewer unused but un-erasable apps)\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24274,"url":"https:\/\/hill-kleerup.org\/blog\/2011\/12\/06\/walled-gardens.html","url_meta":{"origin":9416,"position":4},"title":"Walled Gardens","author":"***Dave","date":"Tue 6-Dec-11 11:12am","format":false,"excerpt":"The telco carriers hate not getting their cut of anything that happens on smartphones, and this is just the latest chapter. Thanks for nothing, Verizon; I'll be seriously looking at jailbreaking whatever I get from you, if you're going to block apps that aren't your proprietary bailiwick from being installed\u2026","rel":"","context":"In "~PlusPosts"","block_context":{"text":"~PlusPosts","link":"https:\/\/hill-kleerup.org\/blog\/category\/blogging\/plusposts"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10948,"url":"https:\/\/hill-kleerup.org\/blog\/2007\/05\/09\/thats_a_remarkable_first.html","url_meta":{"origin":9416,"position":5},"title":"That’s a … remarkable First Amendment argument","author":"***Dave","date":"Wed 9-May-07 3:48pm","format":false,"excerpt":"Verizon, fighting a law suit for turning over phone records to the government, is making certainly one of the more audacious legal defenses I've heard of late:\u00a0 it's protected speech,...","rel":"","context":"In "Homeland Security"","block_context":{"text":"Homeland Security","link":"https:\/\/hill-kleerup.org\/blog\/category\/politics-law\/homeland-security"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/9416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/comments?post=9416"}],"version-history":[{"count":0,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/posts\/9416\/revisions"}],"wp:attachment":[{"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/media?parent=9416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/categories?post=9416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hill-kleerup.org\/blog\/wp-json\/wp\/v2\/tags?post=9416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}