When AOL merged with Time-Warner, everyone in the conglomerate’s various divisions was told they had to use AOL for their business e-mail. Hilarity ensued.
… [M]anagement got months of complaints from both senior and junior executives in the divisions involved, who said the e-mail system, initially designed for consumers, wasn’t appropriate for business use. Among the problems cited: The e-mail software frequently crashed, staffers weren’t able to send messages with large attachments, they were often kicked offline without warning, and if they tried to send messages to large groups of users they were labeled as spammers and locked out of the system. Sometimes, e-mails were just plain lost in the AOL etherworld and never found. And if there was an out-of-office reply function, most people couldn’t find it.
The diktat to use AOL Mail has since been loosened.
(Via NextDraft)