Still more U.S. Bank stuff …
Here’s a chronology of the shenanigans that happened today, prompting my diatribe from earlier:
- A letter, dated 29 May (a month after we started pinging Whazzup? to U.S. Bank) arrived from the first group that was going to investigate Margie’s question and get back to her in 3-5 business days. “Antonio” (no last name) informs us that “the payoff was short” by $250. The balance had increased to $295, but they would waive that interest if we sent them a check. Now, please, and sorry for any inconvenience, and if you have any questions, call this generic phone number.
- Credit Dispute called (just getting back to Margie after her 8 May “Someone will contact you in 3-5 business days” call). That was one of the groups Margie was forwarded to by Customer Service, but …
… they couldn’t really do anything because, as far as their system showed, the loan was still open, so what they are currently reporting to the credit agencies is correct. And, of course, they couldn’t do anything further, but perhaps someone in Customer Service could help, maybe it’s been taken care of and is just in a stack of papers somewhere, here’s their generic number …
Margie called that number. They said, So sorry, can’t do anything for you, you really need to work through the branch on this one.
Margie insisted on talking to a supervisor. There was none available to talk to. The CS rep did forward the problem to a supervisor who’s “pretty good” about returning calls. Yeah. Right.
Margie called Credit Dispute again to let them know that it was not yet processed. The person she’d talked to was not available, so she left a message. Miracle of miracles, he actually called back.
They still couldn’t do anything. Margie asked if they knew anyone in Customer Service who could actually resolve the problem. No, of course not, since that department’s all the way in Wisconsin. And things are confused right now, because of a recent merger between U.S. Bank and Firstar …
Margie pressed. Okay, since there was evidently no Customer Service person who could respond, who’s the President of U.S. Bancorp, and what’s his number?
“Um … let me get a supervisor.”
- The Customer Service Supervisor (“Andrea”), whom Margie talked to Monday (and who promised action first thing Tuesday) called back late this afternoon.
She reported again that it looked like someone had only partially paid off the final amount. She hadn’t been able to see all the details though because …
… well, they changed loan computer systems last year, and none of the old information got rolled up into the new system. So if someone there wants to see details on an “old” loan (e.g., one “closed” in 2000), they have to find an “old-timer” to access the old system.
(Evidently nobody stays in Customer Service for more than a year or two. Quel surprise.)
“Andrea” had actually shown enough initiative to find someone to look up this info for her (the most initiative anyone has shown so far, though it did take her the extra day and she didn’t call in the meantime). And she dug up something very, very strange.
When the old line of credit was paid off, it was paid off with a payment of about $44K. That should have been the close, finis, end of story.
But it wasn’t completely paid off, as we now know.
But a week later, someone — certainly not us — paid in another $180. Leaving $250 or so unpaid.
Who paid in that additional partial amount? Why? Why only partial? Why at all?
This made Margie more than a bit suspicious, and she actually raised the issue of someone playing fast and loose with accounts. Yes, she actually use the word “embezzlement.”
Andrea faxed us the printout from the old system, showing this oddity. Interestingly enough, it was on Firstar paper.
- Margie called the branch manager again, leaving a voice mail.
- Somewhere in this process (Margie doesn’t want to get them in trouble), Margie obtained the name and phone number of a regional Customer Service manager from someone trying to be helpful. Said secret source urged Margie to “stand firm” and “threaten to go over their head” if not satisfied. This from another U.S. Bank person. Yeesh.
So Margie called this regional person. Said person is at training today, and should be back tomorrow. She left a message …
- Margie called her mom to get a sanity check. Her mom has been in banking for many years, working in a branch. What would she do if a customer came in with this leftover $250 tab.
“I’d get a manager and find out how we could close the account and what local G/L number the branch could use to absorb the cost.”
That’s customer service. Too bad it’s been so lacking at U.S. Bank.
[For more in this thread, visit here.]
Rarrrrrggggg!!! Ugh, I DO feel your pain…I’ve been through something similar with Commerce Bank. I guess they work at the perfect place–seeing as how they’re experts at passing the buck. Makes me wanna scream, it really does!
BTW–great site =D
What a bunch of Farking Jarks!!!
And I have to believe, in every instance, there was somebody on staff and present in that building that could solve this problem. Banks are chock full of VPs fer cryin’ out loud… what are earth are *they* getting paid for?
Insane.
I say you should put together a Power Point presentation….
I used to be a CSR in the Loan dept…..our managers sucked..they did not give us the resources to correct mistakes like yours. We couldn’t waive late fees or interest or anything to that effect..it had to be sent off to another dept. We couldn’t even change your address…we have to send those off for approval too.
Sounds like a good formula for alienating customers (QED). Thanks for the validation. 🙂
I’ve been a US Bank employee for a few years. (No longer, thank goodness.)
Your incident rings consistant with typical US Bank ineptitude. Although most big banks, like Wells Fargo (used to work for them too) are no better.
Oh… I could go on for days detailing some of the corruption and idiocy I witnessed.
It’s common practice to make it difficult, if not impossible, to resolve any disputes. The burden of proof is erroneously placed on the customer, in most cases. Never mind the fact that one would have to be willing to navigate the hostile VRU systems at customer service.
Okay, I’ll leave just one example of the vileness of big banks…
When I was still in my first year as a CSR for Norwest/Wells Fargo, they decided to do away with the “one time/CSR discretion” ability to reverse overdraft fees.
Instead, a strict “no exceptions” rule was laid down. Even in the case of bank error, the burden of proof would be on the customer, and if the customer claimed bank error, they had to wait up to 90 days for the dispute to be decided, and only then would any fees be reversed.
After the first full fiscal quarter of this new policy, we recieved a “thank you” card from whichever department had spearheaded the idea.
It basically showered the CSRs with praise for increasing that quarters profit by whatever percentage/dollar amount, thanked us for enforcing the “no exception fee reversal” rule and threw in some corporate slogan to boot!!
I nearly puked. Esssentially a thank you note admitting the banks motive to profit on overdraft fees in particular.
Pretty sick when on average, banks charge 30$ per item, and in reality it costs them less than a dollar to cover the items.
I have been a US Bank customer for 3 years, unfortunately. I have had nothing but problems when getting any sort of bank errors to be recognized, much less getting the charges reversed. I am on day 63 of a dispute with them right now and it has been nothing but pulling teeth all 63 days. I have proof, I have a copy of a check that was deposited in my account, but miraculously never showed up in my balance. I am seriously considering talking to a lawyer and starting a class action suit against them. Anybody game?
Jeremy….
JREMY GO TO DAVES OTHER SIT AND RED MY MESSAGE
My husband & I had a boat loan through US Bank (Firstar at the time), Weston, WI. We always made our payments on time (if not early); we even paid the loan off about 1 year to 6 months early. That was all fine and dandy. Then we go to buy a new car. We were denied because according to our credit report, we were 120 days late on our boat loan (which had already been paid off for almost a year!). And of course when we tried to explain to the dealership that this is inaccurate information, they looked at us like “we’ve heard that line before”. It was so embarrassing!
When going to US Bank to try to figure out why this was on our record, we were told at the local US Bank location that our account showed paid off early, closed, and that this should not be on our credit record.
The lady apologized and told us that a mistake had obviously happened and that we just had to go through the proper steps (which takes a minimum of 3 months) to get this off of our record. Well after tons of lengthy phone calls (more on hold than with person to talk to), after several copies of our report and information sent to them (they kept losing the ones we faxed them), over three months time, and even talking to an attorney, this finally came off of our record. It was a very, very stressful thing to go through! They keep transferring you from one department to another – with every transfer have to re-explain the entire story.
Unfortunately, with my car lease that I have had for 4 years, US Bank was the financing company. My lease ended this year. The last payment was due on September 15th (which I paid on September 11th), I turned my car in to the dealership on the date it was required. I contacted letting them know where the car was, the mileage, who to contact. I left my insurance on the car (which I think is B.S.) until they picked up the car. Well, the other day, I received a phone call from US Bank’s collection agency telling me I am two months past due on my car lease. I was IRRATE!!! I told her that if I have any adverse information on my credit report, that I am getting an attorney. She apologized for the phone call. She said she is with a separate department who is not directly connected with the leasing department and they did not inform her that my lease is now ended and all payments have been made on time.
I tell you, this really makes me mad!!! It ruined the rest of my workday, wondering if with another mistaken, “human-error”, touch of the button, they screwed up my credit report again.
My husband and I pride ourselves on telling everyone we know, not to go through US Bank. The dealership we got our car from told us they are staying away from using US Bank as a financing company because of the problems they and their customers have.
If anyone reading this message uses US Bank, I urge you to get a copy of your credit report each and every year. You never know what they messed up on!!
My husband & I are going to be buying another vehicle soon. When we go in for our vehicle loan at ANY BANK OTHER THAN US BANK, there had better not be any adverse information on our credit records from our previously leased car. If there is, I will do anything in my power to put US Bank out of business!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ive been working at US Bank for quite some time now, and have come to the realization that the same people who have complaints about USB are the same irresponsible idiots that have the exact same problems at ALL banks. Youre IDIOTS. The bottom line is if you balance your checkbook you WILL NOT PAY FEES. GROW THE FU*K UP and MANAGE YOUR MONEY AND YOUR LIFE LIKE AN ADULT. 32 dollars is too much to pay when youve FRAUDULENTLY written checks when you didnt have the money in your account? Thats STEALING from the bank. Error or not, Grow up and realize that your broke ass dosent have the money before spending 18.85 aty hardee’s when you have 15 in your acct. We LOANED you the money, without knowing if you were EVER going to pay it back. We risked a loss to feed your FAT ass. And look at it like an adult and realize that its not about “well 32 for 3 dollars dosent seeem right” and its more about that the bank wasnt set up you one single person. What if EVERYONE wrote checks for more than they had in their acct? and we pay it and you never come back? Thats the end of the bank. We use overdraft fees paid by immature idiots who are in their 30’s and STILL cant balance a book, to create services and resources for people who ARE responsible and keep track of their money. Next time rather than just sign your signature next to the X like a total moron, READ the policies and holds and fees and if you dont like it GO TO ANOTHER BANK. Youll find that all other banks have similar policies that may not be better of worse, just different. And as for timeframes, yes the bank is huge and research DOSE take time and yes the burden of proof DOSE fall on the customer. Thats because it was YOU who, again like an idiot, gave your CARD NUMBER to someone over the phone. WHY? Because you needed the smooth jazz CD and AGAIN didnt read the fine print about the reoccuring charge against your acct that YOU SIGNED FOR? Yes now it WILL take time to get that back for you. 40 days NOT 63 like that LIAR a few posts above me said. There is NO WAY 63 days would be used by anything BY LAW. Get a calander and a check register and join us grown ups, and be responsible for your actions so you dont have to make websites slamming the bank for your shortcomings. What was that about a class action suit? Ok well, little man, in the grown up world we would take out every doccument that YOU SIGNED showing our policies and fees and timeframes. So after your lawyer laughs and laughs and hangs up on you, make another post telling everyone what an idiot you are and maybe you should take a math class. As for bank errors, there ARENT bank errors that we dont fix. 9 times out of 10 if there IS an error, it will be the same error on everyones acct and is fixed before the start of next days business. ANY other errors are easily resognised (such as a fee that is supposed to be waived for whatever reason and it dosent get waived for one month) and is easily corrected by ANY banker who looks at it. And we DO waive overdraft fees. Up to 120 dollars of them to be exact, if you have been with us for awhile and your acct is in and has been in good standing with us or if you have multiple products/services with us. Why would we waive fees for every idiot thats been with us for 6 months and has been overdrawn (stolen from us then paid us back) 20 times? Uhh I dont thinks so. Thanks for the cash, get a clue, get mad switch banks, have the same thing happen there untill youve screwed up so bad youre on chexsystems for 7 years. Then come crawling back to us beggin to open an acct. As for you with your loan KNOW HOW MUCH YOU OWE! and PAY IT BACK. It isnt our responsibility to call every person and tell them whats goin on with their money. Were not financial consultants, we house your funds and pay interest on high balances and give loans. And heres the botom line:
YOURE ADULTS. GROW UP AND READ DOCUMENTS BEFORE YOU SIGN THEM, BALANCE YOUR CHECKBOOK AS SOON AS YOU SPEND YOUR LITTLE CRAPPY MONEY AFTER YOU MAKE YOUR TRAILOR PAYMENT, LEARN YOUR BANKS POLICIES THEY HAVE YOUR FUC*ING ONEY!! YOUR MONEY!! THINK ABOUT THAT YOURE SO LAZY THAT YOU DIDNT EVEN TAKE THE TIME TO FIND OUT HOW THE PLACE THAT HAS YOUR MONEY WORKS?! WHAT ARE YOU 15 YEARS OLD? BALANCE YOUR SHIT OUT AND TAKE RESPONSIBILITY FOR YOUR ACTIONS AND I DIDNT RUIN XMAS YOU DID. TELL YOUR CHILDREN THAT YOU LIVE IN AN ADULT WORLD AND THAT WHEN YOU HAD 50 IN YOUR ACCT AND YOU SPENT 75 GETTING YOUR HAIR DONE AND NOW OWE THE BANK MONEY, THAT YOU ARE A GROWN UP AND ARE REALLY SORRY THAT YOU WONT HAVE ENOUGH MONEY TO BUY TOYS FOR YOU OR YOUR 8 BROTHERS AND SISTERS THIS YEAR CUZ YOURE A TRAMP THAT CANT MANAGE HER OWN MONEY. Have a nice day and know that its idiot like you that make life so nice for me, because i get such a cooshy job that pays so well, and i get to belittle morons all day and smile hearing your retarted kids in the background screaming for you to get off the phone, knowing that your life already sucks, and that you cant even control your childred let alone manage your own money/life. So thanks again and you have a wonderful day.
This seems as good a point as any to note that I don’t filter commentary here, which is made up of the personal opinions, experiences, judgments, grammar, spelling, and emotional maturity of the writers. Your mileage may vary.
It’s like I’ve seen this kind of writing/arguing before…
…Hmmm…
I didn’t know friends of Mandy worked at U.S. Bank.
By the way an electronic dispute called a Reg E dispute, has FEDERAL GUIDELINE (Reg=REGULATION) inwhich ALL banks folow the same procedures with, -ALL BANKS. You should really research the things you say before you put your foot in your mouth.
USBank_employee@yahoo.com
They have charged me a total of 698.00 this week for ACH transactions that should have been processed, but their internal political garbage continue held deposits over for two days-resulting in this. In November of 2003, they charge me 448.00 for the same kind of situation. I wish they would go out of business – I have so many bad stories about this macheavillian institution, until I don’t know where to begin. I work two fulltime jobs, just to keep our family together, and this is the outcome…I would have change banks, but I have direct deposit, and the company that deposits my funds, would cause more disarray, by not processing it timely. I think that anyone who is considering this lousy institution for a depository, SHOULD RUN FOR THEIR LIVES.
First, of all, isn’t it funny that people are complaining about US Bank’s incompetance and here comes an employee who seems to think DOSE is a verb instead of the amount of medicine a person takes.
Anyway.
Federal law says that banks cannot remove money from a customer’s account prior to an item being presented for payment. However, Visa has developed a nifty system that essentially allows US Bank to do just that. Contrary to what the vocabulary-challenged employee above claims when you make a debit card purchase, it is not the bank giving you a loan, it is the merchant. Even if the bank authorizes a purchase, they can reject an item when it is presented for payment if the funds to cover it are not available. However, US Bank now makes the amount of an authorized purchase unavailable as soon as the authorization is issued rather than when it is presented for payment. So you may have money in your account, but they will bounce a check that comes in because your “available balance” is not sufficiant. If you come in and make a cash deposit before the debit card purchase is presented for payment, it’s too late. Rather than providing a safety net for themselves, US Bank is making it more likely that the customer will not have the money available to cover the debit card purchase when it is presented for payment since the money meant to cover purchases made is being eaten up by NSF fees on accounts whose balance may never actually drop below zero. Pretty nifty trick. Just this week I have accumulated almost $300 in NSF fees despite the fact that my actual balance hasn’t dropped below $200. If the money is in the account to cover the purchase when an item is presented for payment, that’s all that should matter. What they’re doing now is just like if I were to walk into the bank, tell them that I just wrote a check for $200 more than I have in my account and they proceeded to bounce incoming checks and charge me overdraft fees even though my account wasn’t overdrawn. That would not be legal and neither should this new practice.
What’s so funny is that we had gone for almost a year without bouncing a check (a big accomplishment for us) and since they implimented this new policy we have been hit with 20 OD charges. When my husband called in and pointed out their dubious legal standing on the first batch of 11 OD charges, we had 4 different people agree and refund us the money. However, when I called today and pointed out the same thing I was basically told to f* off. I pointed out that 4 other people had agreed with us and not them, they said those people were all in error and refused to even discuss it. The “customer service” person and her supervisor I spoke to kept telling me they were sorry I “felt” that their practices were not legal – like legal is an emotional state! Yeesh. We are definately switching banks. I’ve been looking around and have heard from a lot of people who have said that their banking problems disappeared when they switched away from the likes of US Bank and Wells Fargo.
Regarding visa check-card authorizations, they can not be returned NSF once the bank authorizes them. Only checks and ACH transactions can be returned. In any case, when you make the purchase the funds are removed from your avaliable balance. Which makes sense, you make the purchase and money is gone. What US Bank is doing is eliminating the float time that once existed in check-card purchases. To my understanding most other banks and credit unions are using similar policies.
So, yes, if you make purchases and other items come through which exceed your balance you will recieve an overdraft. If a merchant authorizes too much, and it results in an overdraft US Bank will refund it as a bank error.
Regarding cash deposits, those are made avalable right away. It is US Bank policy as well as federal regulation CC policy. If cash is deposited to a teller (not an ATM or night drop off) then it is to be made avaliable right then. So in the event you discover you are going to become overdrawn and you make the deposit to a teller and it is enough to cover the overdrawn amount then you should be okay.
Here is one for that moron with the message full of explitives (which I will be more than happy to forward to US Banks top executives – it helps having family members as part of the senior executive team there!)
I had a business account with USB about three years ago. Apparently someone had gone in and tried to purchase currency off my account. Since my company was not a retail operation, and we had no need to carry or have any sum of cash on us, except for what was paid to us through our payroll service.
Anyway, the bank proceeded to charge me a $668.00 transaction fee. It took about 6 weeks to resolve the issue after contacting my family members at the bank and speaking to several key executives who accompanied me to my local branch wanting all the paperwork on this transaction. The money was eventually refunded to my account, after which I immediately pulled it out and went to another bank that had their act together.
US Bank has very poor security measures. Though they are supposed to follow guidelines that every other bank is supposed to follow, it was apparent in this case that they did not check proper identification with whomever tried to purchase currency off my business account, and did not contact me when this happened.
So for the moron who had the nice lengthy email message, full of explitives, be aware. You may not have a job much longer with your piss-poor customer service when I am done running your message through channels!!! THAT I WILL GUARANTEE!
yeah usbank is sooooo great. I deposit a check on friday.. they claim that after 1 pm its next days business (which happened to be monday) Well in the time being i went over 8.24. I get charged $94 bucks in the process for that 8.24. Even though one of the overdraft items wasnt even made until saturday. It is amazing how how it takes 3 days to deposit money, from a check drawn on another usbank account , but yet takes 12 nanoseconds to take your money out of your account. THis is done just so the bank can make bogus NSF fees and rape its customers. I for one will not have it. It is time for all of us to right our senators, congressmen etc and urge for banking reform that is the only way the likes of USbank, Wells fargo etc will be stopped from gouging the american citizens. I for one learned my lesson. Either local banks or Credit unions from now on. THese people actually care about their customers, unlike usbank. All i can say is complain and complain often. The BBB, online feeback columns, governers, attorney generals etc etc. IF enough people hear about how crooked these people are, maybe just maybe something might get done!
Fortunately I do not use US Bank for my regular banking, but they DID purchse my mortgage back in March of this year(mortgage orginally with FlagStar bank). This was a few months ago and I was in the middle of a divorce at the time.
I called the Customer Dis-service department in April to find out how to go about removing my soon-to-be ex-wife’s name from the mortgage. The guy I spoke to kind of hemmed an hawed for a few minutes and was not able to find my mortgage. After I mentioned that my mortgage had been with Flagstar and was bought by US Bank very recently his response was “Well why don’t you wait a few weeks until the mortgage information has been in our computers for a while?” I almost laughed out loud at him, but gave him the benefit of the doubt (maybe he was new). As if information in a computer database needs time to “adjust” to it’s environment or something. I figured perhaps they hadn’t transferred all the information to thier Customer Service database yet, so I let it slide for a “few weeks”.
So after a few weeks it came time for me to call them again and they said “no problem, we’ll send you some forms to fill out to get that done” and they never mentioned ANYTHING about fees being charges at that time. So when I received the forms there was a letter included with the forms explaining what it was going to cost to process this “assumption of mortgage”.
Well they explained there was a $100 processing fee, a $20 flood certification fee, a $35 credit check fee, AND (here’s the killer) a $900 transaction fee!! The flood certification & credit check were unneccesary since they had been done just 8 months prior with FlagStar Bank, but I can handle $55.
But $900??? FOR WHAT???
Plus all the forms I received are geared more toward applying for a new loan, not just removing a name from an existing loan. They wanted a complete credit history along with with bank account balances, PLUS they wanted to know the origin of any large bank deposits (that is in ANY bank accounts I have)within the past 6 months. Not that I had any large deposits but WHAT F*CKING BUSINESS is it of theirs if I did have some?
I called the Customer Dis-service department again to inquire & complain about the $900 fee (I would have just paid the other fees with very little questioning). Well they were very polite, but basically said there was nothing they could do to change it. I called several times and talked to several different Customer Service Supervisors, but still didn’t get anywhere.
So I finally said “OK, if I have to pay $900, then I want a DETAILED breakdown of what the charges are. Tell me EXACTLY where my money is going and what it is paying for.” The supervisor I was speaking to was either lying outright or she was just making stuff up as she went, because she told me that the $900 was fees that US BANK was being charged from the actual “lender” (which was incorrect,it’s actually the guarantor she was talking about, which in my case is FannieMae).
So at that point I contacted my local US Representatives office. They also thought $900 was an outrageous amount and they contacted Fannie Mae. Turns out that Fannie Mae wasn’t charging US Bank one red cent! So they in turn contacted US Bank to “take care of this”. US Bank then called me back to “answer my questions about the fees”. This time around they said they would not require the $20 flood cert fee since one had been done less than a year ago. GEE how generous of them! The customer service rep. explained the $900 fee as “a fee for a service we are providing”. I was not impressed with that answer. I told them they are already making a very nice profit from my monthly payments and that this should just be a simple administrative function that can be accomplished in a matter of a few minutes (or if “approvals” are needed then in a matter of days) and only nominal fees if any should be charged. The rep tried to tell me that it may seem simple but that the assumption application has to go to several departments and go through approvals and research.
So, I went back to my US Representatives office and told tehm what had happened. They are now in the proccess of trying to contact US Bank directly and if we don’t get satisfaction then they are going to file a complaint with the FDIC on my behalf.
Any for any of you who are thinking “why don’t I just refinance?”, well when I refinanced with Flagstar I got a really good interest rate of 5.25% on a 30yr fixed mortgage. You can’t get rates that good now, plus I would also have to pay closing costs.
And being down to 1 income now I am scraping by at best and over half my monthly salary is going to my mortgage payments. Take another quarter of that for other bills I don’t have an extra $900 just laying around to give to a bank for no good reason.
We’ll see how far that gets.
I’ve only been a US Bank customer for 3 and a half months and I am already pissed off at them. And the worst part is that I had no control over becoming a US Bank customer as my mortgage was sold to them.
Anyone who’s interested here’s another US Bank complaint site: http://www.thecomplaintstation.com/cgi-bin/datacgi/database.cgi/Forum/Topic/TopicID=2556/firstrecord=0/finalrecord=14
Maybe it’s time for a nice class action suit!!
I am a US Bank employee and I think I do my job well. My job is to help people, usually it ends up with me helping them understand something that they should have known. I’m a consumer, do I always know everything about what I sign? No, sometimes I just don’t feel like reading it all and I assume it says the same thing as usual. One thing I have learned from US Bank re: loan payments is that people kinda screw themselves without realizing it. For example, (and this is on a LOAN, not a line of credit) interest is charged from payment to payment, NOT bill date to bill date. So, if your April payment is $150 and you pay $300 you’ve satisfied payment for April AND May. You could very easily not pay or even own anything until June. BUT interest is still going so instead of one month of interest if you pay in April and don’t pay again until June you will have 2 months of interest instead of the normal 1…and this can throw everything off. I get a lot of calls from people who pay early, skip payment, pay early skip payments and they don’t check on anything…they don’t understand how it works and so they don’t know if they’re behind or not…and they are irrate when they think they’ve made their last payment but it’s not. It would have been had they stuck to the schedule and been on time. I don’t think you all are stupid morons for hating US Bank…I think you have had a problem or multiple problems that were not resolved to your staisfaction. And I do think some of you are pointing fingers at US Bank when you either didn’t know how somethig worked or you just can’t admit you messed up. My previous bank was Wells Fargo and I paid thousands a year in overdraft fees. Why? It’s quite simple…when the item was presented for payment the money was not there. My husband tried to float checks, didn’t balance his checkbook, and generally didn’t take the time to figure how it works. He can be mad at Wells Fargo for charging that money BUT they do have a right to and we have only ourselves to blame. Do mistakes happen? Of course, robots don’t run the world yet and humans can mess up. I am so sorry to any of you who were unsatisfied with a product or service. I am happy with US Bank but I also know how everything works now and I see a lot of the mistakes I blamed my old bank for were actually my fault. Read documents and understand before you sign…when you buy something, record it in the checkbook and don’t miss anything. And when mistakes happen, I can’t speak for anyone but if I ever get someone on my line with an issue I won’t rest until they are satisfied. I really do believe in the 5 Star Service.
My situation is that I made one mistake (not making a deposit in time) that has come to cost me $810. US Bank continued to NSF items because the funds were allegedly unavailable. Of course US Bank already had the funds and was just enjoying the float, which was of course small beer compared to the NSF dollars.
For the people out there who defend the bank because they think the bank is following DOT regs, who do you think caused the regs to come into place in the first place. Banking is another government sponsored oligopoly, with high regulatory barriers to entry keeping real service out of the market.
The real question for me is how do I legally cost them as much money as possible. My intention is to move all my activity to another bank, and leave them a piddling amount. And then use the ATM to make really small deposits ($1.00 or so) from a business account to a personal account and back. Would this inflict any real pain?
Anybody have any other ideas?
Hello,
I’m very confused. I wrote two checks to a local grocery store on or around the fourth of July. Since then, the checks have been presented to my negative account DAILY. My account is negative due to the fact that I went by my available balance and went on vacation for the weekend, not knowing that my available balance was really ZERO, since they let me use my debit card all weekend. So one night I went to bed with $98 and woke up $622 in the hole. Nice. I called US Bank and asked why they let me spend money I didn’t have, and they said sometimes they do that if you have ok credit. Well, I don’t, so I have no clue why they let me do that. So, while my account is negative, they keep presenting these two checks to my account that total $116.13. Everyday. I went to the grocery store to see if I could just buy the checks back, and they told me it’s their policy (their bank’s policy) to only run them TWICE and then return them to the merchant so they can try to collect on them.
If that’s the case, then who’s presenting these checks to my account DAILY? I am getting returned check fees DAILY. When I write USBank to try to clear it up, they say I must be confused and that the fees I’m incurring must be other fees. Apparently no one looked at my account. They are returned check fees. Those are the only two checks I have out. I’ve never written any more. In fact, I’ve done NOTHING with that account since that vacation weekend, and now I’m in the hold over $1000 in that account. They’re telling me that they’re not the ones running the check. I think they’re full of it. But I really don’t know. Oh, in the meantime, they allow a $138 payment go through from an online business I’m in, no problem, when I’m $622 in the hole. Why couldn’t they just honor those checks then? They were LESS than the $138 they allowed to go through. Totally lost.
Can someone help? How many times CAN a bank run checks?
Just another message about US Bank… I have a mortgage with them and while the rate is good their payment website SUCKS. It was apparently designed by a group of schizophrenic IT freakozoids who have no interest in tesing their work. If you try to pay them extra on the principal or make two payments, say, the website absolutely leaves you hanging with no positive feedback. You don’t know WHAT the fark is going on, there is no conclusion to the attempt to pay ahead, and no feedback about the attempted transaction.
I used to think that the DTE energy (gas) website was bad, but US Bank has them beat coming from behind. How this sort of incompetence can actually exist with mature internet payment technology is astonishing. These people are dumber than retards (with apologies to my disabled sister who could do better than this group of idiots).
Goes to show that if you have enough capital, incompetence doesn’t necessarily slow you down too much. Unbelieveable.
Do yourself a favor and bank somewhere else. You’ve been warned.
Our checking account relations with U.S. Bank have been generally adequate. But they do seem to be stuck in the dark ages when it comes to clearing large checks. In early April, 2007, we deposited a large amount drawn by the estate trustee sender on another national bank, one with a branch within two miles of our bank location. U.S. Bank advised us that it will take twelve business days to clear the check. The time is excessive.
Of course, it is important that the bank guard against fraud. Our long and flawless unbroken record of zero bad checks might end at any second, so far as the bank knows. But twelve days to clear a check has little justification in our modern era where billions of dollars flash almost instantaneously across the globe each day. The float imposed by U.S. Bank is legal and permissible under established bank rules. It is also an abusive, manipulative, and morally corrupt bank practice.
The bank representative with whom we spoke seemed a bit taken aback that we did not wish to explore U.S. Bank’s investment programs to handle the very substantial amount of money involved. I shall methodically diminish the large standing balances in our local account in the future because I now doubt the managerial competence of the bank’s leadership and management.
I made a stupid decision a little over 2 years ago of financing a mobile home at Palm Harbor out of San Antonio. Quickly I signed the papers and after a few weeks elapsed I saw “U.S.Bank” on my contract.
Now I am on a course to default because U.S. Bank has consistently played the spin game and NEVER DID refinance me. Soooooooooo, on a $931.00 month V.A. pension I simply can’t afford a $315.00 mortgage payment combined with a $150.00 lot rent, plus insurance at an astronomical 9.999999% interest rate. Yes, I signed the dotted line and since I have grown to hate U.S. Bank more and more. They are mean assholes.
In fact, that tallest building in downtown L.A. should have been the target rather than the twin towers. Am sure the kill ratio of REAL RATS would have been much more effective.
Now as nutty as it may sound, I sincerely look forward to divorcing my relations with these jerks.
By the bye, suggesting even in jest that a mass killing in L.A. would be at all justified by ineptitude, or even maliciousness, is totally beyond the Pale.
Riding them out of town on a rail, though, might not be.
Rise from the depths, thread! I command thee by the power of my necromantic powers! =)
Oh, and I have to agree with Dave that even joking about that kind of senseless destruction just ain’t funny!
ALL banks are evil, slithering vipers out to get our cash. There is no such thing as a good bank that gives “good” customer service cause all of them are out for one thing and one thing only: To profit off the common mans misfortune. And to that JJ guy a few posts above, fuck people like you man. My mom had her mortgage payment taken out twice by her bank so she was in the hole $1200 cause of their idiocy and now she has to wait a week to get it reversed and in the meantime has bills due and has to use her credit cards they she was just finally starting to make headway on to be able to put food on the table. When she called them about the problem, I imagine it was a dimwitted, minimum wage making moron robot such as yourself programmed to say what the banks need you to say. Again, fuck people like you, and fuck ALL banks. When banks get robbed nowadays I dont feel sorry for them, and in fact, it puts a smile on my face cause they rob the people EVERY fucking day, with their gouging interest rates, holding checks to create late fees, atm fees, and of course, taking peoples mortgages OUT twice in a month. Fuck em’ all. [Edited]
[Blog Owner’s Note: I don’t mind venting spleen, nor obscenity to express frustration and anger. Suggestions of violence, though, even rhetorical ones, are right out. ***Dave]
I was glad to find a blog about a bank albeit not the one I have a complaint against. It seem any bank you go to SUCKS! One of these days I will get up the gumption to research a credit union, although not sure they would be much better.
I have an account right now with Chase. They stolen approximately $500 dollars out of my account in the last 2 months. I say stolen because of the OD fees and fees that I was not aware of such as an additional $15.00 fee that they tack on when I use my debit card as a credit.
I am partially responsible for their “theft” for not keeping better bank records…BUT that the criminality of their overdraft fees creates a further snowball affects does not do anything for my already diminished funds. The beef truly is in their fees which should be regulated and classified illegal. I also had an account with a local bank (Washington State bank) which because a of very minimal addition error on my part (less than $1.00) caused my checks to bounce and I am willing to bet they deducted their outrages OD fees first. It caused a $250.00 deficit and I had to pay them plus the fees from the merchants where the checks had bounced. The bank was very unforgiving, I closed my account and told them I thought they had robbed me of enough of my money.
Spread the word people it is not only US Bank with an ethics problem it most any commercial bank you do business with nowadays. Hell just look in the news and the internet…banks are as corrupt as hell and they need you more than you need them!
I have been fighting with U.S. Bank for the last two years and two months. I have been attempting to get a FHA HAMP modification. My feeling, after dealing with them for this time, is that they forestall you until you don’t qualify for the loan then foreclose. I would really like to know if ANYONE has ever received a FHA HAMP modification from U.S. Bank. Please let me know.