After my nastygram to America West about their kicking off a passenger who joked about the pilots’ sobriety, I got this letter from AWA:
Thank you for contacting America West Airlines. We appreciate and welcome all inquiries, concerns and compliments, as your feedback is important to us. We take all comments regarding safety seriously and safety is always our top priority. In the extremely rare situation of a customer having a specific reason for concern about a flight crew member, the situation would be investigated immediately and appropriate action taken. Ms. Joette Schmidt, Vice President of Customers has appeared on a nationally televised program and apologized for removing this customer from our flight. We deeply regret the inconvenience the situation has caused.
Sincerely,
Sandi Walters
Customer Relations
America West Airlines
Bully for you, Sandi. I’ve not read anything about the apology, but I’ll take your word for it. You’ve actually managed to deal with the issue appropriately. I might actually find AWA again.