While I’m sure the idea of voice mail/hold software that detects whether you’re screaming at it in frustration, and so is able to escalate your call, sounds good on paper (or a press release to a hi-tech flack), I’m pretty sure that (a) it’ll be more likely used by help desk people to avoid certain uber-irate callers, and (b) I’m offended by the idea that not only do I have to call for service and wait on interminable hold, but that the only way I can get timely service is if I blow my lid.
In other words, if I’m calm and cool and patient and civil, I get crappier service. Yeah, that’s just what society needs — incentives to be irate.
Feh.
(via Blather)
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