Thanks to some fine reader submissions, the Tricks of the Trade article is now greatly expanded from its previous version. Some fine stuff there, both that I’d known and that I’d never heard before (but which makes sense).
When helping someone fix their computer over the phone, and you want them to see if all the cables are plugged in correctly, don’t ask, “Have you checked to see if the cable is plugged in?” because the customer will always say, “Of course I did, do you think I’m a moron?” Instead say, “Remove the cable, blow the dust out of the connector, and plug it back in.” The customer will most likely reply, “Hey, it’s working now—I guess that dust really builds up in there!”
(via Defective Yeti)
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