So one of the justifications for my getting my spiffy new Treo 650 was that I could download company Exchange e-mail when away from my laptop and Be Productive. It’s been two months since I got it, and I’m finally beginning to play with that feature.
The 650 is bundled with VersaMail 3.0, which has IMAP support built into it. That’s all well and good, and I was able to figure out how to configure it to see our company e-mail service. Problem is, by default, it just looks at the top-level folders, and only the first 16 of those.
Given that I have a couple dozen e-mail folders, and that I have most of them as subfolders under Inbox, this is nfg.
VersaMail also has a dubious reputation for bugginess and Treo-crashing. That may be a VersaMail problem or a Treo problem, but it doesn’t endear me.
I finally, through the most bass-ackward route I could imagine (through installation of a competing product) discovered how to get VersaMail to see subfolders in Exchange — by manually inputting them as folders to download named, say, “INBOX/project x” (where “project x” is a subfolder under the “INBOX” folder).
I’m still not thrilled, though. It’s very much, as far as I can tell, a nastily manual arrangement, as well as having a single-folder orientation; I’ll need to download mail for each of the folders I want.
Now, on the other hand, there’s SnapperMail, which I’ve gotten several recommendations toward. It has a somewhat easier setup for multiple folders, handles multiple downloads, and does a lot better with pushing data off to the expansion card. I’m also more impressed with what I’ve seen and played with. Problem is, getting the company to pony up the $60 when there’s a “free” solution.
The test of this will be over the coming week, as I travel out to Pasadena for a day trip, then off to the UK. If I can get a working solution, it will make my travel life a bit easier. I don’t intend to be one of those 24×7 company e-mail types, but it will be nice to be able to tie in without hauling out the notebook and trying to find a WiFi spot.
Well, I figured out further how to download more than one folder at a time in Versamail. Choose Options|Sync Server Folders. Which is grand, except that (a) it still only shows the top level folders, and (b) it can only do it for sixteen folders.
No.
On the other hand, I’ve discovered I can’t get either Versamail or Snappermail to send mail *out*. Yet.
In VersaMail, if I don’t do anything fancy with the SMTP server, I get a message “505 5.7.3 Must issue a STARTTLS command first.” If I try to go in via SSL, which I think is what I need to do, I instead get a “454 5.7.3 Client was not authenticated.” If I try to show my authentication, I just get a time out.
Snappermail (another reason to like it) gives an error log, which further mentions that 454 message, noting, “Client does not have permission to Send As this sender.”
Sigh.
After 3 days of hell…figured it out.
On the versamail found on my Treo 755p, go to Options/Preferences, then Server, then, at the top, enter INBOX into the “Root folder” space and click OK.
Click OK again.
Then, go to Options/Sync Server Folders.
Check of the subfolders you want and click OK.
Yay!
Two and half years (and a new Blackberry) too late, but thanks! Hope the advice helps someone else.
Is it possible to do this with an EAS account? I see the ‘Server’ option under preferences for the IMAP account, but not for the EAS account.
Sorry, Patrick — this post is almost four years old, and I long since am not on a Treo or using VersaMail. Good luck!
Hi Dave-
Yeah, I figured as much, but I thought it was worth a shot. Maybe someone else will find a solution and post it here…
Thanks!
Well, that’s one reason I keep the comments open. Heaven knows I’ve found solutions (or provoked them) at old sites and blog entries in the Net myself …