Having been a Listserv list moderator for some very contentious years (and a forum admin during some other contentious ones), I seriously understand the basic problems of dealing with the banning stick or how/when to moderate content (and how easily that spirals out of control). I can't imagine how to deal with it on a Google / Facebook / Twitter / Tumblr scale, except that EFF's quoted lesson below becomes more important the bigger a site becomes.
On the web, as in life, error correction is underrated but oh-so-important. #ddtb
Reshared post from +Electronic Frontier Foundation
Most sites that host third party content, sooner or later have to grapple with the problem of content moderation. How hard is it to put together and implement a fair and effective content moderation policy? Here are some lessons from Facebook and Tumblr.
"The simple fact is that there will be mistakes and misuses of any content review system, even if the companies invest in more training. As a result, it is not enough for companies to simply implement takedown rules—they must develop a robust, easy-to-use avenue for error correction, misuse detection, and appeal."
Embedded Link
What the Facebook and Tumblr Controversies Can Teach Us About Content Moderation | Electronic Frontier Foundation
Two weeks ago, Gawker's Adrian Chen published a leaked copy of Facebook's Operations Manual for Live Content Moderators, which the company uses to implement the rules and guidelines that deter…