Having my own Hawaiian Flight Nightmare story, I have to say this one trumps that one handily.
And while I can easily believe that, being in Hawaii, bringing in replacement equipment was a non-trivial effort, all the rest of this represented a massive process failure on United's part, from not being able to adequately accommodate people, to being unwilling to book them on alternative airlines or even cancel the freaking flight so that people could be refunded and book elsewhere.
If the senior manager on site for United's services at the Maui airport isn't canned for this, United deserves all the bad press they get.
A Day Of Delays Strands United Passengers At Hawaii Airport For Nearly 24 Hours
It’s one thing to be trapped in paradise, it’s another to be trapped in paradise’s airport. Yet, that’s what some United Airlines passengers say happened over the weekend when the…
