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I am both elated and terrified by Google Assistant’s Duplex feature

The computer will call businesses for me to make appointments, discover hours, etc.?

As someone who really dislikes using the phone with strangers, this sounds heavenly. Also deeply creepy.




Google Duplex will call salons, restaurants, and pretend to be human for you [Updated]
Hints to more new voices, “continued conversation” and “pretty please” modes.

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14 thoughts on “I am both elated and terrified by Google Assistant’s Duplex feature”

  1. On the other hand, in what substantive way is this different from, say, having your secretary/admin call for an appointment for you. Except that now everyone can do it, with a secretary/admin who isn't human.

  2. I meant if you pretend you already know me for like 5 years. Though it would be strange having an automated call on the receiving end. Might be less argumentative and more to the point though.

  3. Text is very different than a phone call. It just is. There's more anxiety around making the phone call, waiting for it to ring, being put on hold… Being misunderstood, having to repeat yourself, etc etc

  4. +Amanda Park And, also, phoning is synchronous. I am imposing on someone. I am dragging them away from what they are doing with an imposing ringing device. That's rude, and rudeness breeds resentment.

    Whereas a G+ post (et al.) is asynchronous, and people can get to it (or not) at their convenience.

  5. I'm waiting for a world in which we use our cellphones to instruct an AI to use another phone to call and verbally order a service from another AI that digitizes the audio, interprets it, compiles it into a text message, and sends it to the recipient. It has, apparently, arrived.

  6. +John Bump "Alexa, I want pizza."

    An AI agent knows your pizza ordering patterns. It contacts (by phone, website, API) the historically preferred pizza place with your default pizza order, providing (based on implicit instruction from your command) your credit card info.

    "No worries. Your pizza will be here in 30 minutes."

    I don't know I have a problem with that.

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