… so “Stop using words that mean we’re in trouble!” Or so say some managers in the FAA.
“Be advised that anytime a facility uses the word STAFFING, you can rest assured it will be seen immediately in writing at the Headquarters level,” wrote Denny, a top manager of the agency’s operations in busy Charlotte. “If for any reason you use the STAFFING word, PLEASE advise me ASAP.”
Denny, who could not be reached for comment, goes on to say that a control tower recently could not fully operate because a controller was sick. “It got reported up the line as a STAFFING issue, when it was a SICK LEAVE (or scheduling issue),” Denny wrote.
This is all follow-up, of course, to the admission by the FAA that a STAFFING problem caused the crash of Comair 5191 (i.e., only having one controller in the tower rather than a greater number dictated by regulations). The way to avoid having the top bosses know you’re having a STAFFING problem? Avoid use of that naughty word.
(via Terry)
Uhhhh-huhuhuhuh! You said STAFFING!