Looking at the world of operations management, starting with queue theory.
As someone who spends a lot of time in line, I certainly agree with pretty much all of these:
1. People get bored in lines.
2. People hate waiting longer than they expect.
3. People really hate unfairness / queue jumping.
Yup. And how companies manage that (through the myriad queues we navigate in life) has a lot to do with how we feel about them and our experiences with them.
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What People Hate Most About Waiting in Line
Let's say you and your roommate have a little side business baking rhubarb pies at home and selling them on a street corner. Folks love pie, and you're having trouble keeping up with demand. But you c…
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