To Whom It May Concern —
Love your customer service personnel. Your handling of our mortgage re-fi was as painless as possible. You even have, as I recall, a nicely done web page for reviewing customer information.
Just one thing.
If you have, as part of your site login process a web page message, “We are unable to complete this request. Please contact Safeway Select Bank Customer Support at 1-877-123-4567 (Ref. # 118),” it would be extraordinarily convenient if calling that number led to any menu option that (a) resembled “For web page problems, press 3” or, failing that, “To speak to a real, live, actual person who has more than three menu options in their brain, press 0.”
Yeah, that’d be the ticket. Might even help me solve my frickin’ problem.
Sincerely,
Your Customer