Certainly when I think I’ve lost some critical data, I can get depressed, or furious, or wildly oscillate between both.
So I guess it only makes sense that a data recovery company would hire a crisis counsellor to intercede on calls they get when the caller is just too overwrought to talk to a techie.
Chessin, 29, says her suicide hot line experience is invaluable in helping distraught computer users handle a data disaster.
“It’s similar,” she said. “But when people call a hot line, you need to help them find their own solutions. Now I can offer solutions to people’s problems.”
Another key difference: People who call a suicide hot line usually don’t call back. That would be for one reason or another, of course. But people who seek help from DriveSavers do frequently call again to say thanks.
“That’s really nice,” Chessin said.
Now that I think of it, a lot of regular computer help desks could use with someone like that, too.