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First pass on the car hunt

So on Saturday, after rehearsal, we headed out to do some car hunting. BD was down for dinner, so he tagged along as an Extra Adult To Cram In The…

So on Saturday, after rehearsal, we headed out to do some car hunting. BD was down for dinner, so he tagged along as an Extra Adult To Cram In The Back Seat.

It wasn’t a major expedition — we just wanted to do some initial sitting-in. So we headed up Broadway …

First off, Honda. We wanted to check out the Odyssey mini-van, but started off first sitting in their Pilot mongo SUV. Which was nice and comfy and fully of gadget and gew-gaws. As was the Odyssey, which gets 4-5 mpg more, and is just as confy and full of gimmickry. As it had when we were looking back in 2000, it had the spiffy fold-away seating in the back, which is very nice (but which, on the Odyssey, also drops the ground clearance substantially).

From there, we headed up the street to Burt Toyota (on Broadway in Englewood), probably the worst Toyota dealership I can imagine. How can I count the ways …?

  1. There’s no single show room. There are, in fact, two show rooms, adjacent, croweded, possibly accessible between themselves, but not obviously so. The whole building needs to be torn down and rebuilt.
  2. The sales force looked like where old car salesmen go to die. We had a couple of folks ask us if we needed help, but most of the responses we got when we asked questions were brusque and “why are you bothering me when I’m standing out here with a couple of my fellow salesman pals, smoking cigarettes?” I think if we said we wanted to actually drive a car off the lot today, we might have gotten more of a response (maybe). But short of waving around wads of cash, it was clear they didn’t feel we
    were worth the effort to impress, attract, or help. So … screw ’em.
  3. A combo of the above two points: there were no Sienna mini-vans inside the show rooms. None. Granted, Toyota makes a ton of models, but you’d think … So I asked a sales guy, and he pointed outside. “Out there.” So we trailed outside, looking, figuring there was a sales model parked next to the building. Nada. Continued in the direction he pointed out into the lot. Nothing. So I went back and asked a gaggle of smoking sales guys — and was asked, flat out,
    if I was buying something today. “We’d just like to see what the new Siennas look like.” Unhappy had being interrupted in his puffing, the senior sales guy gestured out back. “There’s some back there. They’re unlocked.” Which, yes, was true, so you could see a new Sienna, if you didn’t mind wandering the back lot, crawling into a car that had been sitting in the sun all day, or that had plastic sheeting on its seats. Bleah.

Really … really … bad customer experience. I would drive many miles out of my way to avoid going to Burt Toyota.

That said, the newest Siennas (still ’06 model year) were nice enough. As Margie noted later, not a whole lot has fundamentally changed in six years, which is good and bad: good, as we like our current van; bad, as we (Margie, especially, since it’s more “her” car) would like to feel like we’re actually upgrading. The Odyssey, as was the cast in 2000, felt “fancier.”

Toyota has added the recessed seating, comparable to Honda. That, and the availability of a driver’s side powered door and powered rear hatch are the biggest changes.

Finally, since we were there (and had no cavils about blocking any of Burt Toyota’s parking at that point), we went next door to Burt Subaru, which was (despite the same owning company) night and day. Not a lot of help about, but what there was acted unobtrusively and, well, helpfully. We wanted to check out the Tribeca SUV, since that’s the biggest vehicle Subaru makes, and I’m very happy with mine.

It was a mixed result. Definitely smaller than a mini-van, and I’m not convinced that the third row of seats would fit any kids much bigger than Katherine (bearing in mind that we’re likely to have this vehicle until Katherine’s 13 years old — eep!). I found it a bit cramped, and the second row of seats had a hard bar across them that ran right into my shin. On the other hand, Margie found it comfy and stylish, and, as it will be “her” car, she gets a substantial say in the proceedings.
So … we’ll probably be back to test drive one, some weekend.

Nothing eliminated thus far. A couple of features that look to be big things right now:

  1. I’m still holding out for All Wheel Drive. Subaru has it. The Sienna has it available on some models (and Toyota has experience in it). The Odyssey does not, and, to my mind, that’s one of the biggest downchecks on that vehicle.
  2. MP3 Aux inputs. Wooooo … now, if only we had an iPod for Margie to load all her music into …
  3. DVD players. These are becoming pretty standard on most of the mid-class models of the mini-vans and SUVs. Margie’s more pleased by that prospect than I am, but I can see occasional advantages.
  4. Moon Roofs. Bleah. If nothing else, they usually take an extra inch off the ceiling height.
  5. Video jacks. These are so you can play your Nintendo and have it display on the onboard DVD player. Woooo.
  6. Heated seats. I think Margie would like those.
  7. Heated rear view mirrors, and windshield wiper de-icers. Yeah, those would be handy.

Anyway, it was a fun preliminary excursion. Not feeling wildly excited about the car thing, yet. We’ll see.

UPDATE: BD on the car hunt (and dinner and Doctor Who).

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7 thoughts on “First pass on the car hunt”

  1. Yeah, I had a problem with a Toyota dealer once. I told him what I was looking for, and he responded “Let me put you in a truck.” I told him I didn’t want a truck, and restated my criteria. He said “Let me put you in a truck.” I explained again that I didn’t want a truck. When he said “Let me put you in a truck” a third time, I announced that I was going to buy a car that day, but that it would be from a dealer who actually listened to his customers. He stared at me in apparent disbelief as I walked away. I really think he had no idea what he had done wrong.

    And what’s with this whole “moon roof” thing? Do the marketers sit around saying “People aren’t buying our cars because they’re afraid they’ll get cancer from their sun rooves. Let’s call them ‘moon rooves’ so people won’t be scared of them.” And an even worse thought — does it work?

  2. Dave, I couldn’t agree more with your assessment of Burt Toyota: worst dealership I’ve ever been at, both for shopping or for service, and one of the only establishments who I think entirely deserves the verbal lambasting that Jackie unleashes on unsuspecting salesfolk when she hits the parking lot.

    I really cannot recomment Toyota Stevinson East enough, and specifically, the guy that I worked with, who was awesome.

  3. S-A-T-U-R-D-A-Y Night (and day)

    The day started off with me sleeping in, doing laundry and finding that Boulder now has a Hawaiian BBQ place owned by a chef that worked at both Sushi Tora and Hapa’s (both quality places). He grew up in Hawaii…

  4. Oddly, my local Toyota dealership (in the decidedly lower income burg of National City) is the best. I have always been treated very well, much better than the local Chrysler dealer who just this year started to be open for repairs on Saturday!

  5. The spousal unit just bought a Toyota Highlander. Have you looked at it?

    Ours is used (2001) and he adores it. Four cylinder model available, so it’s fairly easy on gas as SUV/minivans go. Lots of doodads (unfortunately, because it’s his work vehicle and he doesn’t need doodads). I can tell you that they really hold their value because a five-year-old Highlander (if you can find one) is worth half what it sold for in 2001.

    http://www.toyota.com/highlander/index.html — they even have a hybrid available, if you want to be green. It has the extra row of seating, if you want to move a herd o’ folks. After five years of driving on heavily salted Quebec roads, there is zero rust on this vehicle. I checked every on-line review I could find, and everyone raves about it.

    We took a ’07 out for a spin, just to see how the other half lives. Man, that is one sweet ride.

  6. I’ll follow up on Doyce’s comments re Stevinson’s Toyota (i.e., it’s by no means all Toyota dealers, just the hacks (both as in amateurish and chain-smoking) at Burt’s). When we bought the Sienna from Stevinson’s East (fleet sales), they were friendly and professional. The place was clean, the staff was helpful, and we were quite pleased. And I do my service at Stevinson’s West, and except for some occasional phone system snafus when I try to call the service desk, they do a professional job there, too.

    When we go back to look at Toyotas, we’ll definitely go to one of those two.

    Marn, we’ll look at the Highlander — it looks like it has the same ads/disads of the Tribeca, including that if you have anyone in the teeny-tiny 3rd row, you end up with zero cargo capacity. Which is why I think we’ll end up back in a mini-van again. But I’ve been wrong before.

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